Accelerate Time-To-Value With Predictive Analytics

Posted by Alissa Pagels-Minor on Dec 20, 2019 10:53:42 AM

Lowering operational costs and improving return-on-investments (ROI) are top of mind for most enterprises with a contact center. Historically, accessing the wealth of customer interaction data resulting from customer interactions across the entire organization has been a challenge.

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Topics: predictive analytics, Call Center Analytics, NLP, contact center, customer analytics, Automated Insights, Tableau

Where Data Meets Community - Highlights From Tableau Conference 2019

Posted by Alissa Pagels-Minor on Nov 25, 2019 11:30:00 AM

"I showcased one of the dashboards at the end of my executive track of what data literate teams could look like - that companies can move beyond literal reporting to a place that becomes transformative to their business. It resonated." -Bridget Cogley, Tableau Zenmaster

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Topics: big data, call analytics, Tableau

VoiceBase Releases New Omni-Channel Functionality

Posted by Emily Blazensky on Nov 12, 2019 6:55:36 AM

VoiceBase Expands Beyond Voice, Offering Text Analytics, Introduces VoiceBase Online and Enterprise Accelerator. This release provided organizations omni-channel views of their customers and unparalleled flexibility and speed in deployments.

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Topics: contact center, Tableau

Data Viz For a Cause @ #Data19

Posted by Jeff Huckaby on Nov 7, 2019 3:43:40 PM

As we head to Las Vegas for Tableau Conference 2019 next week, I was reflecting on how I have attended prior conferences as a prospective customer, as a customer, as a Tableau employee, and now as a Tableau partner.  The conference means many things to many people, but one common denominator is the amazing community. 

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Topics: Tableau

5 Benefits of Using a Business Intelligence Tool: Turn your Voice Data into Opportunities

Posted by Alissa Pagels-Minor on Aug 14, 2019 3:39:23 PM

Why should you use a business intelligence (BI) tool? Because big data is everywhere, and you need a reliable way to distill and consume that information effectively. Put simply, a BI tool is a type of application software designed to retrieve, analyze, transform, and report data for enterprises. 

Since the 1960sbusiness intelligence has been evolving alongside the technology it accompanies, and when in use, it provides a holistic and comprehensive view of your business data. These tools, such as Tableau, can extract information gathered from your business’ designated data warehouse to provide targeted intelligence in a timely manner, and improve the decision-making process.

Whether they realize it or not, every department is collecting data on a daily basis. VoiceBase helps these businesses gain a better understanding of their customer’s wants, needs, and concerns by automatically transcribing, analyzing and predicting events within customer data using AI-powered speech analytics.

Without a BI tool, all of this insightful data is just sitting there–unorganized and under-utilized. Unstructured data is not only a huge problem, but a growing liability, with Gartner estimating that as much as 80% of the world’s data is unorganized. “We found that while 74% of firms say they want to be ‘data-driven,’ only 29% say they are good at connecting analytics to action. That is the problem,” says Brian Hopkins, VP Principal Analyst at Forrester Research Inc. It’s time to connect the dots, and implement a business intelligence tool. Here’s five benefits to using a BI tool with your speech analytics efforts.

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Topics: big data, speech analytics, call analytics, Automated Insights, Tableau, BI Tools

How to Spot bad CX in Your Contact center

Posted by Alissa Pagels-Minor on Aug 1, 2019 4:03:00 PM

Speech Analytics tools can be used to evaluate all of the calls going in and out of a call center for important customer experience (CX) insights. If you’ve ever called a 1-800 number, you probably know how a great experience during that call can affect your opinion of the brand and whether you will continue doing business with them. Better CX is proven to be linked to overall profit, so modern organizations look for ways to track and optimize CX across the entire enterprise. Research shows that increasing customer retention by a mere 5% can result in a profit gain of 25%-95%!

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Topics: voice of the customer, customer service, call analytics, contact center, customer analytics, Tableau

VoiceBase at Enterprise Connect 2019: Announced Strategic Partnership with Tableau!

Posted by Natalie Chilton on Mar 29, 2019 8:53:44 AM

Last week the VoiceBase team traveled from San Francisco, CA to Orlando, FL for one of the largest collaboration conferences in the U.S., Enterprise Connect! We were an exhibitor for the fourth year in a row and we were thrilled to have such a large presence this year on the show floor surrounded by our partners.

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Topics: conference, speech analytics, trade show, Tableau, webinar

What is Big Voice?

AI-powered speech analytics for the cloud

VoiceBase is defining the future of deep learning and communications by providing unparalleled access to spoken information for businesses to make better decisions. With flexible APIs developers and enterprises build scalable solutions with VoiceBase by embedding speech-to-text, speech analytics, and predictive analytics capabilities into any big voice application. 

 

 

The Modern Speech Analytics Playbook

Screenshot 2019-09-25 13.29.39
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