Lowering operational costs and improving return-on-investments (ROI) are top of mind for most enterprises with a contact center. Historically, accessing the wealth of customer interaction data resulting from customer interactions across the entire organization has been a challenge.
Proving return on investment has been a cornerstone of business since the beginning of time. If you cannot provide empirical data that a project, campaign, or service is having a positive and lucrative effect on operations, you can surely bet that that particular undertaking will get the axe from executives.
Dive Deep Into Neural Networks & Machine Learning
Neural networks have gone in and out of style in neurology and computer science since the 1940s.
VoiceBase to process calls exclusively in region in support of Data Protection Directive 95/46/EC and the upcoming General Data Protection Regulation (GDPR).
Today’s contact center is not lacking for data. There are mountains of calls waiting to be mined for intelligence.
However, the manual process of analyzing voice recordings in search of business opportunities is labor intensive and costly.
Contact.io, is a new conference focusing on the call marketing industry, and has already established itself as THE call marketing show.