"I showcased one of the dashboards at the end of my executive track of what data literate teams could look like - that companies can move beyond literal reporting to a place that becomes transformative to their business. It resonated." -Bridget Cogley, Tableau Zenmaster
Why use a BI tool? Because big data is everywhere. Whether they realize it or not, every department including, sales, marketing and customer support is collecting data on a daily basis. VoiceBase helps businesses gain a better understanding of their customer’s wants, needs, and concerns by automatically transcribing, analyzing and predicting events within customer data using AI-powered speech analytics.
Proving return on investment has been a cornerstone of business since the beginning of time. If you cannot provide empirical data that a project, campaign, or service is having a positive and lucrative effect on operations, you can surely bet that that particular undertaking will get the axe from executives.
Picture this: you’re talking out loud to a friend about your impulsive desire to go to the animal shelter and adopt a dog. Later, you open up Facebook to find that your feed has been inundated with advertisements for dog shelters, dog toys, and dog food.
VoiceBase to process calls exclusively in region in support of Data Protection Directive 95/46/EC and the upcoming General Data Protection Regulation (GDPR).
SEE ALL OF YOUR DATA IN ONE PLACE, NO MATTER WHERE IT COMES FROM
In the era of big data, and now big voice, successful enterprises are taking advantage of data visualization with open BI tools like Yellowfin or Tableau.
Is Auto Call Scoring right for me?
Do you record massive amounts of phone calls? Do you monitor agents or evaluate calls to learn more about your customers?
We’re excited to share that The Silicon Review has named VoiceBase as one of the 20 Fastest Growing Big Data Companies of 2016! The term “big data” has evolved in a big way since it was first deemed an industry buzzword in 2012. Originally the term ‘big data’ almost exclusively referred to text-based data, both automatically mined or manually entered. Until recently big data really only referred to ‘big text.’
Call Centers have been trying to gather more and more relevant data, even before ‘big data’ became a buzzword.