Boosting Sales by $100K / mo with Call Center Voice Analytics

Posted by Alissa Pagels-Minor on May 31, 2019 8:00:00 AM
Proactive Dealer Solutions Testimonial - VoiceBase Speech Analytics 3

Proactive Dealer Solutions used Voice analytics solutions to analyze every call going in and out of their dealerships to learn more about their customer journey. What they discovered allowed them to take action and improve processes internally to optimize the way customer interactions were handled, which had positive impact on their sales.

Their goals included getting customers to call, and then make an appointment within a dealership so that a representative could move the sale forward. With thousands of calls flowing in and out of dealerships in multiple locations, Proactive Dealer Solutions needed a way to extract data from all their calls, automatically, without the need for manual human transcription or spot-checking. They needed to see trends and anomalies across all the data, in order to gain actionable intelligence.

After leveraging the learnings they gathered with speech analytics, Proactive Dealer Solutions saw a decrease in the amount of calls that were being missed by reps, and an increase in appointment conversions per call. 

Overall, they saw a lift in sales of over $100,000 per month! A data-based success.

PDS Case Study Speech Analytics for Call ManagementDownload Case Study

Speech Analytics can optimize sales by capturing the dense amounts of customer interaction data and providing business analysts a look into what's happening on calls at a macro level. Results are clear: the content of your calls will determine what's in your revenue numbers at the end of the month. 

Optimizing Sales With Speech Analytics Infographic_3

VoiceBase is leading the industry in providing call center analytics to the modern enterprise. With a unique blend of NLP, predictive analytics, and machine learning, VoiceBase empowers organizations to analyze the voice of the customer, improve agent QM, and optimize call scoring to extract business intelligence for the entire enterprise. 

 

Topics: sales optimization, customer service, Automated Insights

Written by Alissa Pagels-Minor

Alissa leads Digital Marketing at VoiceBase, combining her background in Advertising and Design with her passion for educating and connecting customers with solutions.
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What is Big Voice?

AI-powered speech analytics for the cloud

VoiceBase is defining the future of deep learning and communications by providing unparalleled access to spoken information for businesses to make better decisions. With flexible APIs developers and enterprises build scalable solutions with VoiceBase by embedding speech-to-text, speech analytics, and predictive analytics capabilities into any big voice application. 

 

 

The Modern Speech Analytics Playbook

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