Olivia Moore

Olivia “Liv” Moore is a contributing writer for VoiceBase. She is passionate about customer service and design.

Recent Posts

Preparing Your Contact Center for the Holidays

Posted by Olivia Moore on Dec 4, 2019 11:40:13 AM

Optimizing With Voice Analytics

'Tis the season for making sure your customers get the support they need, any time they need it. The holidays are here, and it's go time. Online sales alone are expected to reach over $140 billion dollars over the course of the next two months, and your call center will become the first line of defense for your product.

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What is Big Voice?

AI-powered speech analytics for the cloud

VoiceBase is defining the future of deep learning and communications by providing unparalleled access to spoken information for businesses to make better decisions. With flexible APIs developers and enterprises build scalable solutions with VoiceBase by embedding speech-to-text, speech analytics, and predictive analytics capabilities into any big voice application. 



The Modern Speech Analytics Playbook

Screenshot 2019-09-25 13.29.39

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