Amelia Ortiz

Amelia works on customer communications and marketing at VoiceBase. She works closely with Product & Engineering to connect customers with speech analytics technologies.

Recent Posts

How to Regulate Compliance With Speech Analytics

Posted by Amelia Ortiz on Mar 9, 2020 2:12:01 PM

Consumer data is both a blessing and a curse for a business. On the one hand, this data is full of insights that tell you who is interacting with your brand and help you architect predictive models to understand future business successes. And on the other, consumer data is a huge liability for any company, and the burden is on the business utilizing that data to safeguard it from intruding individuals.

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Topics: call center, big data, customer experience, speech analytics, speech technology, call scoring, Call Center Analytics, regulatory technology, PCI compliance, contact center, customer analytics

What is Big Voice?

AI-powered speech analytics for the cloud

VoiceBase is defining the future of deep learning and communications by providing unparalleled access to spoken information for businesses to make better decisions. With flexible APIs developers and enterprises build scalable solutions with VoiceBase by embedding speech-to-text, speech analytics, and predictive analytics capabilities into any big voice application. 

 

 

The Modern Speech Analytics Playbook

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