The Newest Twilio Marketplace Add-On From VoiceBase: Transcription w Custom Vocab

Posted by Emily Blazensky on May 24, 2017 5:50:44 PM


At Twilio's yearly SIGNAL conference this week, VoiceBase has announced a 3rd Add-On for the Twilio Marketplace; VoiceBase Transcription w Custom Vocab.This Add-On follows the success of VoiceBase's previous two applications, High Accuracy Transcription and PCI Detection & Redaction, which entered the Twilio Marketplace last year at this time, during its unveiling. These applications enabled developers to get machine-generated transcription, keyword spotting results, and redact sensitive credit card information from their recorded content, with the click of a button. Now, Twilio users can also add unique terms to their own custom vocabulary list in order to ensure their transcription can recognize the words that are most important to them; their own company name, product titles, competitors, pronouns, acronyms, etc.


Read more about how VoiceBase is transforming speech analytics:


By untilizing this new Add-On, customer can increase the value of Twilio audio recordings with the world's most accurate and incredibly fast, speech recognition solution. Automatically detect and discover what's said, using keyword and topic extraction to garner a greater knowledge about your business. Twilio developers can now automate important business processes based on what customers are saying to save resources, improve customer experience and better the agent training process. Transcription and keyword analytics are returned from VoiceBase in JSON data within 2 hours, for faster turnaround.


What is Custom Vocabulary?

The VoiceBase speech recognition engine may now be augmented and optimized with custom vocabulary terms. Term recognition may also be enhanced by adding a weight (0 - 5) or 'Sounds-Like' terms. Enter each term with the following structure:

term;sounds like term;weight

Example: Twilio;twilleeeooh;3

This exciting and unique feature allows Twilio users to add terms such as; 

  • Jargon
    • buyback, multichannel
    • e-commerce, self-driving, eSports
  • Proper Nouns
    • Audi, Mercedes, VoiceBase, LinkedIn
    • MacBook, Hyperloop
    • Okunski, Boynton, DiCaprio, Russell
  • Acronyms
    • CEO, CFO, UFO
      • *Note: The acronym must be submitted with a period after each letter (ex. E.M.E.A) and the return will include a period after each letter
  • Non-dictionary words
  • Hyphenated words
  • Multi-word phrases
    • Please log into your account
    • Welcome to 'name' customer service


VoiceBase is the industry leader for cloud-based speech analytics. Join our own John Bocharov and Twilio's Vineet Agarwal, Thursday, May 25th on Pier 27 to discuss Programmable Voice Meets Custom Vocabulary Speech Analytics: An Interactive Demo


Check out our website to learn more or even enter a free trial to test our service for yourself! You can also, talk to our sales team and schedule a time for a demo or just to get to know us better! We'd love to chat.

Visit VoiceBase


Topics: speech analytics, Twilio, custom vocab, signal

Written by Emily Blazensky

As Director of Marketing for VoiceBase, an API-based and enterprise grade speech analytics platform, Emily has developed unique and successful marketing strategies to meet the needs of an emerging industry leader, with a rapidly growing customer base. Emily has a keen grasp of the strategies to elevate awareness of the multiple ways speech technology can be applied to improve business process automation.
Find me on:

What is Big Voice?

AI-powered speech analytics for the cloud

VoiceBase is defining the future of deep learning and communications by providing unparalleled access to spoken information for businesses to make better decisions. With flexible APIs developers and enterprises build scalable solutions with VoiceBase by embedding speech-to-text, speech analytics, and predictive analytics capabilities into any big voice application. 



The Modern Speech Analytics Playbook

Screenshot 2019-09-25 13.29.39

Subscribe to Email Updates

Recent Posts