We’re excited to share that The Silicon Review has named VoiceBase as one of the 20 Fastest Growing Big Data Companies of 2016! The term “big data” has evolved in a big way since it was first deemed an industry buzzword in 2012. Originally the term ‘big data’ almost exclusively referred to text-based data, both automatically mined or manually entered. Until recently big data really only referred to ‘big text.’
Spoken information has long been some of the richest, most authentic and massive sources of actionable information. Phone lines, Internet connections, conference tables, and videoconferences all contain valuable spoken interactions throughout the workweek. Of course information spoken aloud was tough to obtain and extremely difficult to work with compared to text. Fortunately, VoiceBase’s Big VoiceTM platform now makes it possible to accurately transcribe, detect and understand intent from what was said, in any type of audio or video recording.
“VoiceBase extends valuable capabilities familiar to text such as a record of the discussion, sharing, storage, access and search — to voice.”
Within the unified communications industry, 2016 is shaping up to be a real turning point with speech analytics. Companies are now beginning to realize the impact and value of surfacing insights from what customers and agents say over the phone lines that have been overlooked for centuries.
With VoiceBase’s Predictive Insights product, customers can identify any event or call classification that is valuable to their business and may be used to automate business processes. VoiceBase can detect one or more time stamped events within a recording, whether they be defined by the entire call or restricted to an exact start and stop time. VoiceBase also enables customers to scrub recordings of sensitive information such as PCI, PII or SSN to increase data security. By using pre-tagged customer data VoiceBase can create unique models to identify any events specific to a customer’s use case.
VoiceBase is no stranger to being recognized for our exciting efforts in Big Data Analytics, in October we were named as one of CIOReview’s 100 Most Promising Big Data Solution Providers.
Want to learn more about what you can detect? Download our FREE white paper; Predictive Insights; Auto Call & Lead Scoring For Today’s Call Center.