Voice of the Customer: Understanding Your Customer’s Experience

by Natalie Chilton on Aug 10, 2017 2:38:33 PM

 

Create an Experience

According to the Harvard Business Review, historical evidence shows that companies have little to no control over their customer’s experience with their brand. 

7 Tools to Get the Full Picture of Your Customer Interactions

by Natalie Chilton on Jun 16, 2017 9:20:42 AM


 

No two people are alike. More and more, it is critical to think about each individual customer as an isolated situation rather than developing a scenario or response that blankets your entire client base. 

Speech Analytics and the Cloud: Customer Experience and ROI

by JP Whitford on May 2, 2017 3:27:04 PM


SPEECH ANALYTICS FOR THE CLOUD

It wasn’t so long ago that businesses were forced to manually score sales and customer service calls to unearth valuable keywords and sentiment data.

How To Enable The Next Generation of Customer Heroes - OPENTALK 2017

by Emily Blazensky on Apr 13, 2017 10:25:00 AM


APRIL 25 & 26. SAN FRANCISCO, CAOPENTALK Summit

Customer Spotlight: ActiveDEMAND - Leaders in Predictive Marketing Automation

by Emily Blazensky on Aug 30, 2016 1:30:00 AM


ActiveDEMAND is more than a tool, it’s a part of your marketing team. As an integrated marketing platform, ActiveDEMAND enables marketers, agencies and businesses to supercharge

Speech Analytics: How to Profit From The 'Voice of The Customer'

by Emily Blazensky on Apr 18, 2016 1:30:00 AM


FREE WEBINAR! MAY 18th, 11am PT

In today's always on, always-connected world, context is emerging as the new king when it comes to customer interactions.