Voice of the Customer: Understanding Your Customer’s Experience

Posted by Natalie Chilton on Aug 10, 2017 2:38:33 PM

 

Create an Experience

According to the Harvard Business Review, historical evidence shows that companies have little to no control over their customer’s experience with their brand. 

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Topics: customer experience, voice of the customer

7 Tools to Get the Full Picture of Your Customer Interactions

Posted by Natalie Chilton on Jun 16, 2017 9:20:42 AM

 

No two people are alike. More and more, it is critical to think about each individual customer as an isolated situation rather than developing a scenario or response that blankets your entire client base. 

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Topics: customer experience, customer service, CRM, voice of the customer, customer profile

Speech Analytics and the Cloud: Customer Experience and ROI

Posted by JP Whitford on May 2, 2017 3:27:04 PM

SPEECH ANALYTICS FOR THE CLOUD

It wasn’t so long ago that businesses were forced to manually score sales and customer service calls to unearth valuable keywords and sentiment data.

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Topics: speech analytics, cloud computing, customer experience, customer service, voice of the customer

How To Enable The Next Generation of Customer Heroes - OPENTALK 2017

Posted by Emily Blazensky on Apr 13, 2017 10:25:00 AM

APRIL 25 & 26. SAN FRANCISCO, CAOPENTALK Summit

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Topics: customer experience, voice of the customer, customer service, talkdesk, opentalk, call center, call center scorecard

Customer Spotlight: ActiveDEMAND - Leaders in Predictive Marketing Automation

Posted by Emily Blazensky on Aug 30, 2016 1:30:00 AM

ActiveDEMAND is more than a tool, it’s a part of your marketing team. As an integrated marketing platform, ActiveDEMAND enables marketers, agencies and businesses to supercharge

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Topics: CRM, customer experience, voice of the customer, marketing

Speech Analytics: How to Profit From The 'Voice of The Customer'

Posted by Emily Blazensky on Apr 18, 2016 1:30:00 AM

FREE WEBINAR! MAY 18th, 11am PT

In today's always on, always-connected world, context is emerging as the new king when it comes to customer interactions.

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Topics: call center, speech analytics, voice of the customer

What is Big Voice?

AI-powered speech analytics for the cloud

VoiceBase is defining the future of deep learning and communications by providing unparalleled access to spoken information for businesses to make better decisions. With flexible APIs developers and enterprises build scalable solutions with VoiceBase by embedding speech-to-text, speech analytics, and predictive analytics capabilities into any big voice application. 

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