It All Starts with an Accurate Automatic Transcription

by Natalie Chilton on Jun 5, 2017 11:25:46 AM


Thanks to advances in technology such as deep learning, we find ourselves on the heels of an automated revolution: seemingly everything in our lives is becoming more automatic.

VoiceBase EU Set to Launch in April Ensuring the Protection of European Customers’ Data

by Emily Blazensky on Mar 29, 2017 7:36:10 AM


VoiceBase to process calls exclusively in region in support of Data Protection Directive 95/46/EC and the upcoming General Data Protection Regulation (GDPR).

How Ensemble Video Is Transforming Higher Education Through Speech Technology

by Emily Blazensky on Sep 13, 2016 6:00:00 AM


DISRUPTING AN AGE-OLD SYSTEM

The best products are those which are invented to solve a problem, by the people who experience that problem themselves, right? So, who better to develop the next generation of educational tools, than staff and educators from a top university?

Enterprise Call Scoring: Humans vs. Machines [Infographic]

by Emily Blazensky on Sep 7, 2016 1:30:00 AM


Most Call Centers Humanly Score less than 5% of all Calls...

Human scoring was the only option for enterprise call centers to score, monitor, and manage their agents and call interactions for a long time.