5 Benefits of Using a Business Intelligence Tool: Turn your Voice Data into Opportunities

Posted by Alissa Pagels-Minor on Aug 14, 2019 3:39:23 PM

Why use a BI tool? Because big data is everywhere. Whether they realize it or not, every department including, sales, marketing and customer support is collecting data on a daily basis. VoiceBase helps businesses gain a better understanding of their customer’s wants, needs, and concerns by automatically transcribing, analyzing and predicting events within customer data using AI-powered speech analytics.

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Topics: big data, speech analytics, call analytics, Automated Insights, Tableau, BI Tools

How to Spot bad CX in Your Contact center

Posted by Alissa Pagels-Minor on Aug 1, 2019 4:03:00 PM

Speech Analytics tools can be used to evaluate all of the calls going in and out of a call center for important customer experience (CX) insights. If you’ve ever called a 1-800 number, you probably know how a great experience during that call can affect your opinion of the brand and whether you will continue doing business with them. Better CX is proven to be linked to overall profit, so modern organizations look for ways to track and optimize CX across the entire enterprise. Research shows that increasing customer retention by a mere 5% can result in a profit gain of 25%-95%!

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Topics: voice of the customer, customer service, call analytics, contact center, customer analytics, Tableau

VoiceBase at Enterprise Connect 2019: Announced Strategic Partnership with Tableau!

Posted by Natalie Chilton on Mar 29, 2019 8:53:44 AM

Last week the VoiceBase team traveled from San Francisco, CA to Orlando, FL for one of the largest collaboration conferences in the U.S., Enterprise Connect! We were an exhibitor for the fourth year in a row and we were thrilled to have such a large presence this year on the show floor surrounded by our partners.

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Topics: conference, speech analytics, trade show, Tableau, webinar

What is Big Voice?

AI-powered speech analytics for the cloud

VoiceBase is defining the future of deep learning and communications by providing unparalleled access to spoken information for businesses to make better decisions. With flexible APIs developers and enterprises build scalable solutions with VoiceBase by embedding speech-to-text, speech analytics, and predictive analytics capabilities into any big voice application. 

 

 

The Modern Speech Analytics Playbook

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