VoiceBase Predictive Insights Named A 2017 Edison Best New Product Award Winner

Posted by Emily Blazensky on Apr 21, 2017 7:10:00 AM

VOICEBASE WINS AT NEW YORK CEREMONY; AWARDS CELEBRATE 30 YEARS OF HONORING INNOVATORS AND INNOVATION

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Topics: speech analytics, innovation, awards

The New Era of Enterprise Connect; Top 5 Trends Changing The Show

Posted by Emily Blazensky on Apr 6, 2017 10:04:07 AM

ENTERPRISE CONNECT 2017

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Topics: conference, speech analytics, API, real-time, trade show

VoiceBase EU Set to Launch in April Ensuring the Protection of European Customers’ Data

Posted by Emily Blazensky on Mar 29, 2017 7:36:10 AM

VoiceBase to process calls exclusively in region in support of Data Protection Directive 95/46/EC and the upcoming General Data Protection Regulation (GDPR).

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Topics: big data, speech analytics, predictive analytics, machine learning, transcription, europe, data security

Speech Analytics For The Cloud - Catch Us At Enterprise Connect! March 26-29, 2017

Posted by Emily Blazensky on Mar 9, 2017 3:12:43 PM

ENTERPRISE CONNECT - ORLANDO FL, MARCH 26-29, 2017

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Topics: speech analytics, API, artificial Intelligence

Top 3 Tips To Increase Sales Using Speech Analytics

Posted by Emily Blazensky on Jan 30, 2017 10:31:09 AM

HOW TO INCREASE SALES IN 2017

Millions of conversations pour into call centers worldwide every day.

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Topics: speech analytics, sales optimization

How-To Best Monitor Agent Script Adherence With Custom Vocab & Keyword Spotting

Posted by Bryon Mathias-Fuqua on Oct 11, 2016 11:17:06 AM

Identifying The Presence or Absence of a Word or Phrase

Many call centers and call center monitoring software need a way to search through recordings to monitor agent script adherence. 

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Topics: speech analytics, API, keyword spotting, custom vocab

5 Stops you need to make to learn about Speech Analytics at Dreamforce 2016

Posted by Helene Servillon on Oct 2, 2016 7:00:00 PM

INTRO:

In the past, the only way to gather spoken information was to have a human manually listen to every recording, write descriptions, and monotonously tag calls or fill out scorecards.

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Topics: speech analytics, speech technology, dreamforce

VoiceBase Brings Cloud-Based Speech Analytics to Dreamforce '16

Posted by VoiceBase on Sep 20, 2016 4:18:38 PM

 

 

VOICEBASE EXHIBITING AT DREAMFORCE 2016

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Topics: tech, speech analytics, speech technology, communications, salesforce, dreamforce

Enterprise Call Scoring: Humans vs. Machines [Infographic]

Posted by Emily Blazensky on Sep 7, 2016 1:30:00 AM

Most Call Centers Humanly Score less than 5% of all Calls...

Human scoring was the only option for enterprise call centers to score, monitor, and manage their agents and call interactions for a long time.

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Topics: big voice, speech analytics, transcription, call scoring

7 Tips To Start Using Speech Analytics In Any Call Center

Posted by Emily Blazensky on Jul 19, 2016 9:41:07 AM

WHAT IS SPEECH ANALYTICS & WHAT CAN IT DO FOR MY BUSINESS?

Speech Analytics is a powerful tool to help businesses search, analyze and surface important information from 100% of your business' phone calls.

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Topics: call center, speech analytics

What is Big Voice?

AI-powered speech analytics for the cloud

VoiceBase is defining the future of deep learning and communications by providing unparalleled access to spoken information for businesses to make better decisions. With flexible APIs developers and enterprises build scalable solutions with VoiceBase by embedding speech-to-text, speech analytics, and predictive analytics capabilities into any big voice application. 

 

 

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