ENTERPRISE CONNECT 2017
VoiceBase to process calls exclusively in region in support of Data Protection Directive 95/46/EC and the upcoming General Data Protection Regulation (GDPR).
Identifying The Presence or Absence of a Word or Phrase
Many call centers and call center monitoring software need a way to search through recordings to monitor agent script adherence.
In the past, the only way to gather spoken information was to have a human manually listen to every recording, write descriptions, and monotonously tag calls or fill out scorecards.
DISRUPTING AN AGE-OLD SYSTEM
The best products are those which are invented to solve a problem, by the people who experience that problem themselves, right? So, who better to develop the next generation of educational tools, than staff and educators from a top university?
Most Call Centers Humanly Score less than 5% of all Calls...
Human scoring was the only option for enterprise call centers to score, monitor, and manage their agents and call interactions for a long time.
WHAT IS SPEECH ANALYTICS & WHAT CAN IT DO FOR MY BUSINESS?
Speech Analytics is a powerful tool to help businesses search, analyze and surface important information from 100% of your business' phone calls.