How-To Best Monitor Agent Script Adherence With Custom Vocab & Keyword Spotting

Posted by Bryon Mathias-Fuqua on Oct 11, 2016 11:17:06 AM

Identifying The Presence or Absence of a Word or Phrase

Many call centers and call center monitoring software need a way to search through recordings to monitor agent script adherence. 

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Topics: API, speech analytics, keyword spotting, custom vocab

5 Stops you need to make to learn about Speech Analytics at Dreamforce 2016

Posted by Helene Servillon on Oct 2, 2016 7:00:00 PM


In the past, the only way to gather spoken information was to have a human manually listen to every recording, write descriptions, and monotonously tag calls or fill out scorecards.

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Topics: speech analytics, speech technology, dreamforce

VoiceBase Brings Cloud-Based Speech Analytics to Dreamforce '16

Posted by VoiceBase on Sep 20, 2016 4:18:38 PM




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Topics: salesforce, dreamforce, speech analytics, speech technology, communications, tech

How Ensemble Video Is Transforming Higher Education Through Speech Technology

Posted by Emily Blazensky on Sep 13, 2016 6:00:00 AM


The best products are those which are invented to solve a problem, by the people who experience that problem themselves, right? So, who better to develop the next generation of educational tools, than staff and educators from a top university?

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Topics: video, speech analytics, speech technology, transcription, captioning

Enterprise Call Scoring: Humans vs. Machines [Infographic]

Posted by Emily Blazensky on Sep 7, 2016 1:30:00 AM

Most Call Centers Humanly Score less than 5% of all Calls...

Human scoring was the only option for enterprise call centers to score, monitor, and manage their agents and call interactions for a long time.

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Topics: transcription, call scoring, big voice, speech analytics

7 Tips To Start Using Speech Analytics In Any Call Center

Posted by Emily Blazensky on Jul 19, 2016 9:41:07 AM


Speech Analytics is a powerful tool to help businesses search, analyze and surface important information from 100% of your business' phone calls.

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Topics: speech analytics, call center

How To Compare Speech Engine Accuracy

Posted by Emily Blazensky on Jul 11, 2016 9:28:04 AM


Speech technology is a game of 'what is most likely to have been said here' and the winner is the speech engine that can predict the results most accurately.

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Topics: speech analytics, speech technology, speech tech, ASR

Phonetic vs. Fixed Vocabulary Speech Technology

Posted by Emily Blazensky on Jul 7, 2016 10:13:41 AM

Converting spoken information into text, data or actionable insights is not an easy task. Speech technology is a game of

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Topics: ASR, speech tech, speech analytics, speech technology

Speech Analytics: How to Profit From The 'Voice of The Customer'

Posted by Emily Blazensky on Apr 18, 2016 1:30:00 AM


In today's always on, always-connected world, context is emerging as the new king when it comes to customer interactions.

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Topics: call center, speech analytics, voice of the customer

Customer Spotlight: Capria Solutions, Disrupting The E-Discovery Industry

Posted by VoiceBase on Feb 9, 2016 12:00:33 AM

Capria Solutions, a workflow automation platform to help organizations eliminate compliance violations and reduce government fines, recently implemented VoiceBase’s API.

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Topics: big voice, big data, customer experience, speech analytics

What is Big Voice?

AI-powered speech analytics for the cloud

VoiceBase is defining the future of deep learning and communications by providing unparalleled access to spoken information for businesses to make better decisions. With flexible APIs developers and enterprises build scalable solutions with VoiceBase by embedding speech-to-text, speech analytics, and predictive analytics capabilities into any big voice application. 

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