HOW TO INCREASE SALES IN 2017
Millions of conversations pour into call centers worldwide every day.
Identifying The Presence or Absence of a Word or Phrase
Many call centers and call center monitoring software need a way to search through recordings to monitor agent script adherence.
In the past, the only way to gather spoken information was to have a human manually listen to every recording, write descriptions, and monotonously tag calls or fill out scorecards.
DISRUPTING AN AGE-OLD SYSTEM
The best products are those which are invented to solve a problem, by the people who experience that problem themselves, right? So, who better to develop the next generation of educational tools, than staff and educators from a top university?
Most Call Centers Humanly Score less than 5% of all Calls...
Human scoring was the only option for enterprise call centers to score, monitor, and manage their agents and call interactions for a long time.
WHAT IS SPEECH ANALYTICS & WHAT CAN IT DO FOR MY BUSINESS?
Speech Analytics is a powerful tool to help businesses search, analyze and surface important information from 100% of your business' phone calls.
INTRO TO SPEECH TECH
Speech technology is a game of 'what is most likely to have been said here' and the winner is the speech engine that can predict the results most accurately.
Converting spoken information into text, data or actionable insights is not an easy task. Speech technology is a game of
FREE WEBINAR! MAY 18th, 11am PT
In today's always on, always-connected world, context is emerging as the new king when it comes to customer interactions.