AI-Powered Speech Analytics for the Data-Driven Enterprise- Visit Us at Enterprise Connect! March 18-20, 2019

Posted by Natalie Chilton on Mar 14, 2019 8:40:24 AM

Next week VoiceBase will be exhibiting at Enterprise Connect 2019. This is the leading conference and exhibition focused on enterprise communications and collaborations. Join us in Orlando and attend the only event in the U.S. where ALL of the leading communications and collaboration equipment, software and service providers are exhibiting!

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Topics: speech analytics

Call Analytics For BI: The Key to Increasing Speed-to-Value

Posted by Natalie Chilton on Feb 19, 2019 10:41:37 AM

“In English, please.”

How many times have you heard that line used in television or film and rolled your eyes? Maybe the starship’s engineer is describing engines or the crime scene investigator is explaining how fingerprints work. So, they have to simplify what they’re saying to get their point across.

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Topics: speech analytics

Simplifying Quality Assurance with Amazon Connect and VoiceBase

Posted by Dan Raasch on Dec 13, 2018 11:43:23 AM

For many companies, the importance of maintaining a quality assurance (QA) department can often fall by the wayside. Even worse, some organizations might not have an operating quality assurance department at all! But monitoring the quality of your product or service is an absolute necessity, and foregoing it creates liability, drives up costs, and ultimately degrades your public image and customer satisfaction.

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Topics: speech analytics, QA

Speech Analytics: the driving force for better business practices and customer experience

Posted by Emily Blazensky on Aug 16, 2018 12:13:23 PM

Customer experience is the driving force behind the most successful businesses these days. In fact, according to the 2017 Gartner Customer Experience in Marketing Survey, more than two-thirds of marketers compete largely based on CX alone.

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Topics: customer experience, speech analytics

Defining the Future of Deep Learning and Communication through Powerful APIs

Posted by Emily Blazensky on Mar 7, 2018 3:19:16 PM

“We are a pattern that changes slowly, but has stability and continuity, even though the stuff constituting the pattern changes quickly.”
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Topics: speech analytics, machine learning, artificial Intelligence, deep learning

Why PCI Redaction Matters; Creating a Queryable Database of Customer Insight

Posted by Emily Blazensky on Feb 12, 2018 9:33:00 AM

Just this past year, one of the three major credit bureaus, Equifax, endured a security breach that put nearly half the country’s personal and financial information in jeopardy. The fiasco has cost the company millions in legal fees and something that no dollar amount can ever replace: their reputation.

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Topics: speech analytics, speech to text, PCI compliance, customer analytics

The Newest Twilio Marketplace Add-On From VoiceBase: Transcription w Custom Vocab

Posted by Emily Blazensky on May 24, 2017 5:50:44 PM

SPEECH ANALYTICS + CUSTOM VOCABULARY

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Topics: speech analytics, Twilio, custom vocab, signal

Speech Analytics and the Cloud: Customer Experience and ROI

Posted by JP Whitford on May 2, 2017 3:27:04 PM

SPEECH ANALYTICS FOR THE CLOUD

It wasn’t so long ago that businesses were forced to manually score sales and customer service calls to unearth valuable keywords and sentiment data.

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Topics: customer experience, speech analytics, voice of the customer, cloud computing, customer service

VoiceBase Predictive Insights Named A 2017 Edison Best New Product Award Winner

Posted by Emily Blazensky on Apr 21, 2017 7:10:00 AM

VOICEBASE WINS AT NEW YORK CEREMONY; AWARDS CELEBRATE 30 YEARS OF HONORING INNOVATORS AND INNOVATION

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Topics: speech analytics, innovation, awards

The New Era of Enterprise Connect; Top 5 Trends Changing The Show

Posted by Emily Blazensky on Apr 6, 2017 10:04:07 AM

ENTERPRISE CONNECT 2017

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Topics: conference, speech analytics, API, real-time, trade show

What is Big Voice?

AI-powered speech analytics for the cloud

VoiceBase is defining the future of deep learning and communications by providing unparalleled access to spoken information for businesses to make better decisions. With flexible APIs developers and enterprises build scalable solutions with VoiceBase by embedding speech-to-text, speech analytics, and predictive analytics capabilities into any big voice application. 

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