The Newest Twilio Marketplace Add-On From VoiceBase: Transcription w Custom Vocab

by Emily Blazensky on May 24, 2017 5:50:44 PM


SPEECH ANALYTICS + CUSTOM VOCABULARY

Speech Analytics and the Cloud: Customer Experience and ROI

by JP Whitford on May 2, 2017 3:27:04 PM


SPEECH ANALYTICS FOR THE CLOUD

It wasn’t so long ago that businesses were forced to manually score sales and customer service calls to unearth valuable keywords and sentiment data.

VoiceBase Predictive Insights Named A 2017 Edison Best New Product Award Winner

by Emily Blazensky on Apr 21, 2017 7:10:00 AM


VOICEBASE WINS AT NEW YORK CEREMONY; AWARDS CELEBRATE 30 YEARS OF HONORING INNOVATORS AND INNOVATION

The New Era of Enterprise Connect; Top 5 Trends Changing The Show

by Emily Blazensky on Apr 6, 2017 10:04:07 AM


ENTERPRISE CONNECT 2017

VoiceBase EU Set to Launch in April Ensuring the Protection of European Customers’ Data

by Emily Blazensky on Mar 29, 2017 7:36:10 AM


VoiceBase to process calls exclusively in region in support of Data Protection Directive 95/46/EC and the upcoming General Data Protection Regulation (GDPR).

Speech Analytics For The Cloud - Catch Us At Enterprise Connect! March 26-29, 2017

by Emily Blazensky on Mar 9, 2017 3:12:43 PM


ENTERPRISE CONNECT - ORLANDO FL, MARCH 26-29, 2017

Top 3 Tips To Increase Sales Using Speech Analytics

by Emily Blazensky on Jan 30, 2017 10:31:09 AM


HOW TO INCREASE SALES IN 2017

Millions of conversations pour into call centers worldwide every day.

How-To Best Monitor Agent Script Adherence With Custom Vocab & Keyword Spotting

by Bryon Mathias-Fuqua on Oct 11, 2016 11:17:06 AM


Identifying The Presence or Absence of a Word or Phrase

Many call centers and call center monitoring software need a way to search through recordings to monitor agent script adherence. 

5 Stops you need to make to learn about Speech Analytics at Dreamforce 2016

by Helene Servillon on Oct 2, 2016 7:00:00 PM


INTRO:

In the past, the only way to gather spoken information was to have a human manually listen to every recording, write descriptions, and monotonously tag calls or fill out scorecards.

VoiceBase Brings Cloud-Based Speech Analytics to Dreamforce '16

by VoiceBase on Sep 20, 2016 4:18:38 PM


 

 

VOICEBASE EXHIBITING AT DREAMFORCE 2016