Speech Analytics: the driving force for better business practices and customer experience

Posted by Emily Blazensky on Aug 16, 2018 12:13:23 PM

Customer experience is the driving force behind the most successful businesses these days. In fact, according to the 2017 Gartner Customer Experience in Marketing Survey, more than two-thirds of marketers compete largely based on CX alone.

Read More

Topics: customer experience, speech analytics

Defining the Future of Deep Learning and Communication through Powerful APIs

Posted by Emily Blazensky on Mar 7, 2018 3:19:16 PM

“We are a pattern that changes slowly, but has stability and continuity, even though the stuff constituting the pattern changes quickly.”
Read More

Topics: artificial Intelligence, speech analytics, machine learning, deep learning

Why PCI Redaction Matters; Creating a Queryable Database of Customer Insight

Posted by Emily Blazensky on Feb 12, 2018 9:33:00 AM

Just this past year, one of the three major credit bureaus, Equifax, endured a security breach that put nearly half the country’s personal and financial information in jeopardy. The fiasco has cost the company millions in legal fees and something that no dollar amount can ever replace: their reputation.

Read More

Topics: PCI compliance, speech analytics, speech to text, customer analytics

The Newest Twilio Marketplace Add-On From VoiceBase: Transcription w Custom Vocab

Posted by Emily Blazensky on May 24, 2017 5:50:44 PM

SPEECH ANALYTICS + CUSTOM VOCABULARY

Read More

Topics: custom vocab, Twilio, signal, speech analytics

Speech Analytics and the Cloud: Customer Experience and ROI

Posted by JP Whitford on May 2, 2017 3:27:04 PM

SPEECH ANALYTICS FOR THE CLOUD

It wasn’t so long ago that businesses were forced to manually score sales and customer service calls to unearth valuable keywords and sentiment data.

Read More

Topics: speech analytics, cloud computing, customer experience, customer service, voice of the customer

VoiceBase Predictive Insights Named A 2017 Edison Best New Product Award Winner

Posted by Emily Blazensky on Apr 21, 2017 7:10:00 AM

VOICEBASE WINS AT NEW YORK CEREMONY; AWARDS CELEBRATE 30 YEARS OF HONORING INNOVATORS AND INNOVATION

Read More

Topics: awards, innovation, speech analytics

The New Era of Enterprise Connect; Top 5 Trends Changing The Show

Posted by Emily Blazensky on Apr 6, 2017 10:04:07 AM

ENTERPRISE CONNECT 2017

Read More

Topics: speech analytics, API, real-time, conference, trade show

VoiceBase EU Set to Launch in April Ensuring the Protection of European Customers’ Data

Posted by Emily Blazensky on Mar 29, 2017 7:36:10 AM

VoiceBase to process calls exclusively in region in support of Data Protection Directive 95/46/EC and the upcoming General Data Protection Regulation (GDPR).

Read More

Topics: europe, data security, big data, speech analytics, predictive analytics, machine learning, transcription

Speech Analytics For The Cloud - Catch Us At Enterprise Connect! March 26-29, 2017

Posted by Emily Blazensky on Mar 9, 2017 3:12:43 PM

ENTERPRISE CONNECT - ORLANDO FL, MARCH 26-29, 2017

Read More

Topics: speech analytics, artificial Intelligence, API

Top 3 Tips To Increase Sales Using Speech Analytics

Posted by Emily Blazensky on Jan 30, 2017 10:31:09 AM

HOW TO INCREASE SALES IN 2017

Millions of conversations pour into call centers worldwide every day.

Read More

Topics: speech analytics, sales optimization

What is Big Voice?

AI-powered speech analytics for the cloud

VoiceBase is defining the future of deep learning and communications by providing unparalleled access to spoken information for businesses to make better decisions. With flexible APIs developers and enterprises build scalable solutions with VoiceBase by embedding speech-to-text, speech analytics, and predictive analytics capabilities into any big voice application. 

Subscribe to Email Updates

Recent Posts