Predictive Insights: How Deep Learning Neural Networks Can Deliver Better Call Monitoring Insights

Posted by Natalie Chilton on Jul 19, 2017 8:10:00 AM

 

Dive Deep Into Neural Networks & Machine Learning 

Neural networks have gone in and out of style in neurology and computer science since the 1940s.

Read More

Topics: predictive analytics, machine learning, deep learning, Call Center Analytics, call analytics

VoiceBase EU Set to Launch in April Ensuring the Protection of European Customers’ Data

Posted by Emily Blazensky on Mar 29, 2017 7:36:10 AM

VoiceBase to process calls exclusively in region in support of Data Protection Directive 95/46/EC and the upcoming General Data Protection Regulation (GDPR).

Read More

Topics: big data, speech analytics, predictive analytics, machine learning, transcription, europe, data security

3 Major Benefits of Auto Call Scoring for Cloud Contact Centers

Posted by Emily Blazensky on Apr 5, 2016 1:30:00 AM

Today’s contact center is not lacking for data. There are mountains of calls waiting to be mined for intelligence.

However, the manual process of analyzing voice recordings in search of business opportunities is labor intensive and costly.

Read More

Topics: call center, predictive analytics

Contact.io – The Next Great Show for Call Marketing!

Posted by Emily Blazensky on Jan 26, 2016 8:28:13 AM

Contact.io, is a new conference focusing on the call marketing industry, and has already established itself as THE call marketing show.

Read More

Topics: big voice, big data, speech analytics, innovation, predictive analytics

VoiceBase Announces New Predictive Analytics Product; Insights

Posted by VoiceBase on Jan 19, 2016 4:02:52 AM

Today VoiceBase is excited to announce our new product; Insights. Insights utilizes predictive analytics to match all future calls to certain call classifiers,

Read More

Topics: big voice, big data, speech analytics, predictive analytics, machine learning

Advanced Transcription and Analytics With VoiceBase and Tropo

Posted by VoiceBase on Jul 15, 2015 2:44:57 AM

VoiceBase and Tropo have integrated to provide a powerful and complete solution for transcription, speech analytics and predictive analytics.

Read More

Topics: tech, speech analytics, predictive analytics

How To Nail Predictive Analytics By Incorporating Big Voice Predictions

Posted by VoiceBase on Oct 2, 2014 4:57:00 AM

Predictive analytics is a branch of data mining that focuses on the prediction of future probabilities, trends and behavior. It has recently become a hot topic amongst big data fanatics and rightly so. The ability to predict future successes or failures hold value in any industry; sales, marketing, fraud detection, customer relationship management, and more. This is traditionally done by exploiting patterns found in historical, transactional and customer data to identify and optimize risks and opportunities through machine learning. The power of using machine learning capabilities to collect and organize this data is even more disruptive to an industry when you can collect different forms of data than your competitors; like spoken data.

Read More

Topics: big voice, big data, tech, predictive analytics, machine learning

What is Big Voice?

AI-powered speech analytics for the cloud

VoiceBase is defining the future of deep learning and communications by providing unparalleled access to spoken information for businesses to make better decisions. With flexible APIs developers and enterprises build scalable solutions with VoiceBase by embedding speech-to-text, speech analytics, and predictive analytics capabilities into any big voice application. 

Subscribe to Email Updates

Recent Posts