Compliance Monitoring: Harnessing the power of speech analytics

Posted by Natalie Chilton on Jun 10, 2019 3:08:21 PM

How many calls do you wager go in and out of your call center every day? As an enterprise organization, hopefully your answer to that question is less of a guess and more of an exact science. No matter your specific vertical, maintaining an intimate understanding of every voice interaction between customers and agents is integral for call centers to maximize revenue, retention rates, and customer security.

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Topics: customer experience, speech analytics, agent monitoring, API, call scoring, compliance, PCI compliance

Why PCI Redaction Matters; Creating a Queryable Database of Customer Insight

Posted by Emily Blazensky on Feb 12, 2018 9:33:00 AM

Just this past year, one of the three major credit bureaus, Equifax, endured a security breach that put nearly half the country’s personal and financial information in jeopardy. The fiasco has cost the company millions in legal fees and something that no dollar amount can ever replace: their reputation.

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Topics: speech analytics, speech to text, PCI compliance, customer analytics

5 Benefits of Being PCI Compliant

Posted by Emily Blazensky on Sep 5, 2017 4:42:04 PM
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Topics: API, pci, PCI compliance

Why PCI Compliance Matters

Posted by Natalie Chilton on Aug 31, 2017 4:14:36 PM

 THE DANGER OF A DATA BREACH

When it comes to security, companies can be a little lenient on the necessary steps to securing their sales systems.

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Topics: API, data security, PCI compliance

What is Big Voice?

AI-powered speech analytics for the cloud

VoiceBase is defining the future of deep learning and communications by providing unparalleled access to spoken information for businesses to make better decisions. With flexible APIs developers and enterprises build scalable solutions with VoiceBase by embedding speech-to-text, speech analytics, and predictive analytics capabilities into any big voice application. 

 

 

The Modern Speech Analytics Playbook

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