Customer Spotlight: Auto Tagging with OrecX

Posted by Natalie Chilton on Jun 2, 2017 11:59:34 AM

pioneer in the call recording industry, OrecX 

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Topics: call recording, orecx, auto tagging, keyword spotting

How-To Best Monitor Agent Script Adherence With Custom Vocab & Keyword Spotting

Posted by Bryon Mathias-Fuqua on Oct 11, 2016 11:17:06 AM

Identifying The Presence or Absence of a Word or Phrase

Many call centers and call center monitoring software need a way to search through recordings to monitor agent script adherence. 

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Topics: API, speech analytics, keyword spotting, custom vocab

What is Big Voice?

AI-powered speech analytics for the cloud

VoiceBase is defining the future of deep learning and communications by providing unparalleled access to spoken information for businesses to make better decisions. With flexible APIs developers and enterprises build scalable solutions with VoiceBase by embedding speech-to-text, speech analytics, and predictive analytics capabilities into any big voice application. 

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