Customer Spotlight: Auto Tagging with OrecX

by Natalie Chilton on Jun 2, 2017 11:59:34 AM


pioneer in the call recording industry, OrecX 

How-To Best Monitor Agent Script Adherence With Custom Vocab & Keyword Spotting

by Bryon Mathias-Fuqua on Oct 11, 2016 11:17:06 AM


Identifying The Presence or Absence of a Word or Phrase

Many call centers and call center monitoring software need a way to search through recordings to monitor agent script adherence.