7 Tools to Get the Full Picture of Your Customer Interactions

by Natalie Chilton on Jun 16, 2017 9:20:42 AM


 

No two people are alike. More and more, it is critical to think about each individual customer as an isolated situation rather than developing a scenario or response that blankets your entire client base. 

Speech Analytics and the Cloud: Customer Experience and ROI

by JP Whitford on May 2, 2017 3:27:04 PM


SPEECH ANALYTICS FOR THE CLOUD

It wasn’t so long ago that businesses were forced to manually score sales and customer service calls to unearth valuable keywords and sentiment data.

How To Enable The Next Generation of Customer Heroes - OPENTALK 2017

by Emily Blazensky on Apr 13, 2017 10:25:00 AM


APRIL 25 & 26. SAN FRANCISCO, CAOPENTALK Summit