Voice of the Customer: Understanding Your Customer’s Experience

by Natalie Chilton on Aug 10, 2017 2:38:33 PM

 

Create an Experience

According to the Harvard Business Review, historical evidence shows that companies have little to no control over their customer’s experience with their brand. 

7 Tools to Get the Full Picture of Your Customer Interactions

by Natalie Chilton on Jun 16, 2017 9:20:42 AM


 

No two people are alike. More and more, it is critical to think about each individual customer as an isolated situation rather than developing a scenario or response that blankets your entire client base. 

Speech Analytics and the Cloud: Customer Experience and ROI

by JP Whitford on May 2, 2017 3:27:04 PM


SPEECH ANALYTICS FOR THE CLOUD

It wasn’t so long ago that businesses were forced to manually score sales and customer service calls to unearth valuable keywords and sentiment data.

How To Enable The Next Generation of Customer Heroes - OPENTALK 2017

by Emily Blazensky on Apr 13, 2017 10:25:00 AM


APRIL 25 & 26. SAN FRANCISCO, CAOPENTALK Summit

Customer Spotlight: ActiveDEMAND - Leaders in Predictive Marketing Automation

by Emily Blazensky on Aug 30, 2016 1:30:00 AM


ActiveDEMAND is more than a tool, it’s a part of your marketing team. As an integrated marketing platform, ActiveDEMAND enables marketers, agencies and businesses to supercharge

Customer Spotlight: Capria Solutions, Disrupting The E-Discovery Industry

by VoiceBase on Feb 9, 2016 12:00:33 AM

Capria Solutions, a workflow automation platform to help organizations eliminate compliance violations and reduce government fines, recently implemented VoiceBase’s API.

VoiceBase Crowned the “Next BIG Thing” at ITEXPO 2016

by VoiceBase on Jan 29, 2016 3:35:58 AM

It was a wet and rainy close to this year’s ITEXPO in Fort Lauderdale but the sun was shining bright as VoiceBase captivated the standing room only crowd attending the IDEA showcase that highlighted this year’s event.

5 Ways VoiceBase Can Save Your Moderators Tons of Time

by VoiceBase on Jul 23, 2014 2:08:00 AM



In our previous blog "3 Reasons Why Now is The Time For Voice Search" we talked about why market research was ready for massively consumable voice search;