The Newest Twilio Marketplace Add-On From VoiceBase: Transcription w Custom Vocab

by Emily Blazensky on May 24, 2017 5:50:44 PM


SPEECH ANALYTICS + CUSTOM VOCABULARY

How-To Best Monitor Agent Script Adherence With Custom Vocab & Keyword Spotting

by Bryon Mathias-Fuqua on Oct 11, 2016 11:17:06 AM


Identifying The Presence or Absence of a Word or Phrase

Many call centers and call center monitoring software need a way to search through recordings to monitor agent script adherence.