Compliance Monitoring: Harnessing the power of speech analytics

Posted by Natalie Chilton on Jun 10, 2019 3:08:21 PM

How many calls do you wager go in and out of your call center every day? As an enterprise organization, hopefully your answer to that question is less of a guess and more of an exact science. No matter your specific vertical, maintaining an intimate understanding of every voice interaction between customers and agents is integral for call centers to maximize revenue, retention rates, and customer security.

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Topics: customer experience, speech analytics, agent monitoring, API, call scoring, compliance, PCI compliance

Grow Your Compliance Toolkit; Why Omni Channel Monitoring Matters

Posted by Emily Blazensky on Jul 25, 2017 8:22:00 AM

More Doors Need More Locks

Back in the day, retailers would lock their doors and turn on their alarm system in order to keep their merchandise and customer's information secure. 

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Topics: compliance, pci

#COMPLY2017 The Leading #RegTech Conference; 3 Reasons Not To Miss It!

Posted by Emily Blazensky on Jun 6, 2017 8:15:00 AM

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Topics: AI, compliance, QA, regtech, regulatory technology

What is Big Voice?

AI-powered speech analytics for the cloud

VoiceBase is defining the future of deep learning and communications by providing unparalleled access to spoken information for businesses to make better decisions. With flexible APIs developers and enterprises build scalable solutions with VoiceBase by embedding speech-to-text, speech analytics, and predictive analytics capabilities into any big voice application. 

 

 

The Modern Speech Analytics Playbook

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