Are Voice Analytics Truly Autonomous or Are Humans Still Required?

by Emily Blazensky on Mar 15, 2017 4:44:57 PM


5 Reasons To Combine Data Visualization and Speech Analytics

by Emily Blazensky on Oct 28, 2016 8:45:04 AM


SEE ALL OF YOUR DATA IN ONE PLACE, NO MATTER WHERE IT COMES FROM

In the era of big data, and now big voice, successful enterprises are taking advantage of data visualization with open BI tools like Yellowfin or Tableau.

Elevate ROI Through Automatic Call Sorting & Churn Detection

by Emily Blazensky on Oct 19, 2016 10:26:50 AM


Enterprises are constantly itching for more data. Recently we've seen a shift happening in the telecom/unified communications industry where enterprises are now hiring developers and creating in-house solutions for gathering data and managing analytics. And the better the data, the better the results.

Enterprise Call Scoring: Humans vs. Machines [Infographic]

by Emily Blazensky on Sep 7, 2016 1:30:00 AM


Most Call Centers Humanly Score less than 5% of all Calls...

Human scoring was the only option for enterprise call centers to score, monitor, and manage their agents and call interactions for a long time.