SEE ALL OF YOUR DATA IN ONE PLACE, NO MATTER WHERE IT COMES FROM
In the era of big data, and now big voice, successful enterprises are taking advantage of data visualization with open BI tools like Yellowfin or Tableau.
Enterprises are constantly itching for more data. Recently we've seen a shift happening in the telecom/unified communications industry where enterprises are now hiring developers and creating in-house solutions for gathering data and managing analytics. And the better the data, the better the results.
Most Call Centers Humanly Score less than 5% of all Calls...
Human scoring was the only option for enterprise call centers to score, monitor, and manage their agents and call interactions for a long time.