Missing Insights? Voice Data Health And The Contact Center

Posted by Alissa Pagels-Minor on Oct 11, 2019 1:50:58 PM

Data drives insights, and insights drive business. If your company has a contact center, it’s likely that standard KPIs  like agent performance and call times are metrics being tracked. These KPIs help managers improve agent performance, customer experience, and operations costs. But for most enterprises, the data insights stop there.

Read More

Topics: call center, agent monitoring, Call Center Analytics, call analytics, call recording, contact center, customer analytics, Automated Insights, BI Tools

11 Ways to Leverage Speech Analytics for Marketing

Posted by Alissa Pagels-Minor on Aug 19, 2019 10:26:19 AM

Marketers and agencies are under constant pressure to prove ROI. But tracking your digital ads are difficult if you have no way to tell which ads drove calls and resulted in sales. Speech analytics allow marketers to connect the dots and follow the customer through the funnel in order to make smarter decisions about ad spending.

Read More

Topics: customer experience, speech tech, keyword spotting, lead scoring, lead generation, Call Center Analytics, call recording, customer profile, customer analytics, Marketing Analytics

Customer Spotlight: Auto Tagging with OrecX

Posted by Natalie Chilton on Jun 2, 2017 11:59:34 AM

pioneer in the call recording industry, OrecX 

Read More

Topics: keyword spotting, call recording, orecx, auto tagging

What is Big Voice?

AI-powered speech analytics for the cloud

VoiceBase is defining the future of deep learning and communications by providing unparalleled access to spoken information for businesses to make better decisions. With flexible APIs developers and enterprises build scalable solutions with VoiceBase by embedding speech-to-text, speech analytics, and predictive analytics capabilities into any big voice application. 

 

 

The Modern Speech Analytics Playbook

Screenshot 2019-09-25 13.29.39
DOWNLOAD

Subscribe to Email Updates

Recent Posts