How To Transition From Human Call Scoring to Auto-Call Scoring in 5 Easy Steps

Posted by Emily Blazensky on Apr 13, 2016 8:35:29 AM

Is Auto Call Scoring right for me?

Do you record massive amounts of phone calls? Do you monitor agents or evaluate calls to learn more about your customers?

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Topics: call center, big data

3 Major Benefits of Auto Call Scoring for Cloud Contact Centers

Posted by Emily Blazensky on Apr 5, 2016 1:30:00 AM

Today’s contact center is not lacking for data. There are mountains of calls waiting to be mined for intelligence.

However, the manual process of analyzing voice recordings in search of business opportunities is labor intensive and costly.

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Topics: call center, predictive analytics

What’s Missing From Your Call Center Scorecard?

Posted by Emily Blazensky on Feb 16, 2016 12:00:39 AM

Call Centers have been trying to gather more and more relevant data, even before ‘big data’ became a buzzword.

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Topics: call center, big voice, big data, call center scorecard

@CallCenterWeek, What’s in your calls?

Posted by Emily Blazensky on Jun 11, 2015 1:09:29 AM

In less than a week, the call center industry will be invading The Mirage Hotel in Las Vegas for the 16th Annual Call Center Week Conference & Expo. Keynote Speakers Marriott International, Toys"R"Us and Western Union will take a deep dive into customer insights to drive a week of inspired outside the box thinking.

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Topics: call center

Join us at Twilio’s 2015 SIGNAL Conference May 19th & 20th

Posted by VoiceBase on Apr 27, 2015 2:52:10 AM
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Topics: conference, call center

Enterprise Connect 2015: A week full of Twilio & TATA

Posted by VoiceBase on Mar 23, 2015 2:28:34 AM
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Topics: conference, call center, big voice, big data, tech, CRM, speech analytics

Ytel Selects VoiceBase To Enhance Its Cloud Contact Center Solution With Advanced Speech Analytics

Posted by VoiceBase on Mar 5, 2015 5:13:11 AM

On demand keyword spotting and auto-call scoring enable businesses of every size to detect trends and monitor agents

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Topics: call center, big data

VoiceBase Will Be Doing “Big Voice” Things at LeadsCon Las Vegas!

Posted by VoiceBase on Feb 25, 2015 2:28:52 AM
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Topics: call center, big voice, big data

3 Ways Speech Analytics Will Change The Call Center Industry

Posted by Emily Blazensky on Jan 22, 2015 12:55:17 AM
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Topics: call center

7 Things To Do When Stuck In a Boring Meeting

Posted by VoiceBase on May 28, 2014 7:23:00 AM
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Topics: conference, call center, big data

What is Big Voice?

AI-powered speech analytics for the cloud

VoiceBase is defining the future of deep learning and communications by providing unparalleled access to spoken information for businesses to make better decisions. With flexible APIs developers and enterprises build scalable solutions with VoiceBase by embedding speech-to-text, speech analytics, and predictive analytics capabilities into any big voice application. 

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