How To Transition From Human Call Scoring to Auto-Call Scoring in 5 Easy Steps

by Emily Blazensky on Apr 13, 2016 8:35:29 AM


Is Auto Call Scoring right for me?

Do you record massive amounts of phone calls? Do you monitor agents or evaluate calls to learn more about your customers?

3 Major Benefits of Auto Call Scoring for Cloud Contact Centers

by Emily Blazensky on Apr 5, 2016 1:30:00 AM


Today’s contact center is not lacking for data. There are mountains of calls waiting to be mined for intelligence.

However, the manual process of analyzing voice recordings in search of business opportunities is labor intensive and costly.

What’s Missing From Your Call Center Scorecard?

by Emily Blazensky on Feb 16, 2016 12:00:39 AM

Call Centers have been trying to gather more and more relevant data, even before ‘big data’ became a buzzword.

@CallCenterWeek, What’s in your calls?

by Emily Blazensky on Jun 11, 2015 1:09:29 AM

In less than a week, the call center industry will be invading The Mirage Hotel in Las Vegas for the 16th Annual Call Center Week Conference & Expo. Keynote Speakers Marriott International, Toys"R"Us and Western Union will take a deep dive into customer insights to drive a week of inspired outside the box thinking.

Join us at Twilio’s 2015 SIGNAL Conference May 19th & 20th

by VoiceBase on Apr 27, 2015 2:52:10 AM

Enterprise Connect 2015: A week full of Twilio & TATA

by VoiceBase on Mar 23, 2015 2:28:34 AM

Ytel Selects VoiceBase To Enhance Its Cloud Contact Center Solution With Advanced Speech Analytics

by VoiceBase on Mar 5, 2015 5:13:11 AM

On demand keyword spotting and auto-call scoring enable businesses of every size to detect trends and monitor agents

VoiceBase Will Be Doing “Big Voice” Things at LeadsCon Las Vegas!

by VoiceBase on Feb 25, 2015 2:28:52 AM

3 Ways Speech Analytics Will Change The Call Center Industry

by Emily Blazensky on Jan 22, 2015 12:55:17 AM

7 Things To Do When Stuck In a Boring Meeting

by VoiceBase on May 28, 2014 7:23:00 AM