How To Enable The Next Generation of Customer Heroes - OPENTALK 2017

by Emily Blazensky on Apr 13, 2017 10:25:00 AM


APRIL 25 & 26. SAN FRANCISCO, CAOPENTALK Summit

Meet VoiceBase At Call Center Week, June 28-30 in Las Vegas!

by Emily Blazensky on Jun 21, 2016 2:08:25 PM


From Personalizing to Predicting the Needs of the Customer

What’s Missing From Your Call Center Scorecard?

by Emily Blazensky on Feb 16, 2016 12:00:39 AM

Call Centers have been trying to gather more and more relevant data, even before ‘big data’ became a buzzword.