How To Enable The Next Generation of Customer Heroes - OPENTALK 2017

Posted by Emily Blazensky on Apr 13, 2017 10:25:00 AM

APRIL 25 & 26. SAN FRANCISCO, CAOPENTALK Summit

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Topics: call center, customer experience, call center scorecard, voice of the customer, talkdesk, customer service, opentalk

Meet VoiceBase At Call Center Week, June 28-30 in Las Vegas!

Posted by Emily Blazensky on Jun 21, 2016 2:08:25 PM

From Personalizing to Predicting the Needs of the Customer
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Topics: call center, call center scorecard

What’s Missing From Your Call Center Scorecard?

Posted by Emily Blazensky on Feb 16, 2016 12:00:39 AM

Call Centers have been trying to gather more and more relevant data, even before ‘big data’ became a buzzword.

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Topics: call center, big voice, big data, call center scorecard

What is Big Voice?

AI-powered speech analytics for the cloud

VoiceBase is defining the future of deep learning and communications by providing unparalleled access to spoken information for businesses to make better decisions. With flexible APIs developers and enterprises build scalable solutions with VoiceBase by embedding speech-to-text, speech analytics, and predictive analytics capabilities into any big voice application. 

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