Breaking the Silo; Connecting the Data Between Sales, Service & Marketing

by Emily Blazensky on Jan 30, 2018 9:06:51 AM

Times are changing... data is for everyone

Our businesses and organizations are becoming increasingly complicated environments with each passing year. Inevitably, as you grow, you’re going to find yourself creating new departments, starting special project groups, and hiring more people all along the way.

Predictive Insights: How Deep Learning Neural Networks Can Deliver Better Call Monitoring Insights

by Natalie Chilton on Jul 19, 2017 8:10:00 AM


Dive Deep Into Neural Networks & Machine Learning 

Neural networks have gone in and out of style in neurology and computer science since the 1940s.

How Cloud and Speech Technology are Changing Call Center Analytics for the Better

by Natalie Chilton on May 22, 2017 12:57:16 PM


Transforming Call Center Analytics