Stop Analyzing Spreadsheets: How To Get Automated Insights From Your Call Center Data

Posted by Natalie Chilton on Sep 6, 2018 11:20:49 AM

If you run a business, you are probably acutely familiar with the utilization of a spreadsheet software. A prevalent data tool for businesses in the past several decades, these applications allow you to digitally organize, calculate, and analyze your data.

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Topics: Call Center Analytics, Automated Insights

Breaking the Silo; Connecting the Data Between Sales, Service & Marketing

Posted by Emily Blazensky on Jan 30, 2018 9:06:51 AM

Times are changing... data is for everyone

Our businesses and organizations are becoming increasingly complicated environments with each passing year. Inevitably, as you grow, you’re going to find yourself creating new departments, starting special project groups, and hiring more people all along the way.

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Topics: Call Center Analytics

Predictive Insights: How Deep Learning Neural Networks Can Deliver Better Call Monitoring Insights

Posted by Natalie Chilton on Jul 19, 2017 8:10:00 AM

 

Dive Deep Into Neural Networks & Machine Learning 

Neural networks have gone in and out of style in neurology and computer science since the 1940s.

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Topics: predictive analytics, machine learning, deep learning, Call Center Analytics, call analytics

How Cloud and Speech Technology are Changing Call Center Analytics for the Better

Posted by Natalie Chilton on May 22, 2017 12:57:16 PM

 

Transforming Call Center Analytics

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Topics: call center, Call Center Analytics, call analytics

What is Big Voice?

AI-powered speech analytics for the cloud

VoiceBase is defining the future of deep learning and communications by providing unparalleled access to spoken information for businesses to make better decisions. With flexible APIs developers and enterprises build scalable solutions with VoiceBase by embedding speech-to-text, speech analytics, and predictive analytics capabilities into any big voice application. 

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