How Cloud and Speech Technology are Changing Call Center Analytics for the Better

by Natalie Chilton on May 22, 2017 12:57:16 PM


 

Transforming Call Center Analytics

How To Enable The Next Generation of Customer Heroes - OPENTALK 2017

by Emily Blazensky on Apr 13, 2017 10:25:00 AM


APRIL 25 & 26. SAN FRANCISCO, CAOPENTALK Summit

Are Voice Analytics Truly Autonomous or Are Humans Still Required?

by Emily Blazensky on Mar 15, 2017 4:44:57 PM


How To Leverage Artificial Intelligence In Your Call Marketing Strategy

by Emily Blazensky on Feb 15, 2017 10:04:09 AM


"INTELLIGENT AGENTS" IN 2017

Artificial Intelligence (AI) has become an exciting buzz word that companies love to use when they are trying to describe their solution as "smart" technology.

Elevate ROI Through Automatic Call Sorting & Churn Detection

by Emily Blazensky on Oct 19, 2016 10:26:50 AM


Enterprises are constantly itching for more data. Recently we've seen a shift happening in the telecom/unified communications industry where enterprises are now hiring developers and creating in-house solutions for gathering data and managing analytics. And the better the data, the better the results.

7 Tips To Start Using Speech Analytics In Any Call Center

by Emily Blazensky on Jul 19, 2016 9:41:07 AM


WHAT IS SPEECH ANALYTICS & WHAT CAN IT DO FOR MY BUSINESS?

Speech Analytics is a powerful tool to help businesses search, analyze and surface important information from 100% of your business' phone calls.

Meet VoiceBase At Call Center Week, June 28-30 in Las Vegas!

by Emily Blazensky on Jun 21, 2016 2:08:25 PM


From Personalizing to Predicting the Needs of the Customer

Automate Call Center Agent Monitoring With Auto Call Scoring

by Emily Blazensky on Apr 27, 2016 1:30:00 AM


"You can have data without information, but you can't have information without data" - Daniel Keys Moran

Speech Analytics: How to Profit From The 'Voice of The Customer'

by Emily Blazensky on Apr 18, 2016 1:30:00 AM


FREE WEBINAR! MAY 18th, 11am PT

In today's always on, always-connected world, context is emerging as the new king when it comes to customer interactions.

How To Transition From Human Call Scoring to Auto-Call Scoring in 5 Easy Steps

by Emily Blazensky on Apr 13, 2016 8:35:29 AM


Is Auto Call Scoring right for me?

Do you record massive amounts of phone calls? Do you monitor agents or evaluate calls to learn more about your customers?