7 Reasons Why Companies Should Consider Amazon Connect For Their Cloud Contact Center

Posted by Dan Raasch on Jan 18, 2018 1:03:03 PM

Amazon Connect For Cloud Contact Centers

You’ve heard it many times before: the market for cloud contact centers is growing at an astounding rate. Some say that it could grow to become a $15 billion market by the end of 2021.

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Topics: call center, amazon, aws, amazon connect, contact center

How Cloud and Speech Technology are Changing Call Center Analytics for the Better

Posted by Natalie Chilton on May 22, 2017 12:57:16 PM


Transforming Call Center Analytics

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Topics: call center, Call Center Analytics, call analytics

How To Enable The Next Generation of Customer Heroes - OPENTALK 2017

Posted by Emily Blazensky on Apr 13, 2017 10:25:00 AM


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Topics: call center, customer experience, call center scorecard, voice of the customer, talkdesk, customer service, opentalk

Are Voice Analytics Truly Autonomous or Are Humans Still Required?

Posted by Emily Blazensky on Mar 15, 2017 4:44:57 PM

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Topics: conference, call center, machine learning, call scoring

How To Leverage Artificial Intelligence In Your Call Marketing Strategy

Posted by Emily Blazensky on Feb 15, 2017 10:04:09 AM


Artificial Intelligence (AI) has become an exciting buzz word that companies love to use when they are trying to describe their solution as "smart" technology.

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Topics: call center, call marketing, artificial Intelligence, AI

Elevate ROI Through Automatic Call Sorting & Churn Detection

Posted by Emily Blazensky on Oct 19, 2016 10:26:50 AM

Enterprises are constantly itching for more data. Recently we've seen a shift happening in the telecom/unified communications industry where enterprises are now hiring developers and creating in-house solutions for gathering data and managing analytics. And the better the data, the better the results.

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Topics: call center, call scoring, sales optimization, lead scoring, lead generation

7 Tips To Start Using Speech Analytics In Any Call Center

Posted by Emily Blazensky on Jul 19, 2016 9:41:07 AM


Speech Analytics is a powerful tool to help businesses search, analyze and surface important information from 100% of your business' phone calls.

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Topics: call center, speech analytics

Meet VoiceBase At Call Center Week, June 28-30 in Las Vegas!

Posted by Emily Blazensky on Jun 21, 2016 2:08:25 PM

From Personalizing to Predicting the Needs of the Customer
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Topics: call center, call center scorecard

Automate Call Center Agent Monitoring With Auto Call Scoring

Posted by Emily Blazensky on Apr 27, 2016 1:30:00 AM

"You can have data without information, but you can't have information without data" - Daniel Keys Moran

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Topics: call center, agent monitoring

Speech Analytics: How to Profit From The 'Voice of The Customer'

Posted by Emily Blazensky on Apr 18, 2016 1:30:00 AM


In today's always on, always-connected world, context is emerging as the new king when it comes to customer interactions.

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Topics: call center, speech analytics, voice of the customer

What is Big Voice?

AI-powered speech analytics for the cloud

VoiceBase is defining the future of deep learning and communications by providing unparalleled access to spoken information for businesses to make better decisions. With flexible APIs developers and enterprises build scalable solutions with VoiceBase by embedding speech-to-text, speech analytics, and predictive analytics capabilities into any big voice application. 



Case study: Increasing Sales by $100K / Month

PDS Case Study Speech Analytics for Call Management

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