Enterprise Call Scoring: Humans vs. Machines [Infographic]

by Emily Blazensky on Sep 7, 2016 1:30:00 AM


Most Call Centers Humanly Score less than 5% of all Calls...

Human scoring was the only option for enterprise call centers to score, monitor, and manage their agents and call interactions for a long time.

What’s Missing From Your Call Center Scorecard?

by Emily Blazensky on Feb 16, 2016 12:00:39 AM

Call Centers have been trying to gather more and more relevant data, even before ‘big data’ became a buzzword.

Customer Spotlight: Capria Solutions, Disrupting The E-Discovery Industry

by VoiceBase on Feb 9, 2016 12:00:33 AM

Capria Solutions, a workflow automation platform to help organizations eliminate compliance violations and reduce government fines, recently implemented VoiceBase’s API.

VoiceBase Crowned the “Next BIG Thing” at ITEXPO 2016

by VoiceBase on Jan 29, 2016 3:35:58 AM

It was a wet and rainy close to this year’s ITEXPO in Fort Lauderdale but the sun was shining bright as VoiceBase captivated the standing room only crowd attending the IDEA showcase that highlighted this year’s event.

Contact.io – The Next Great Show for Call Marketing!

by Emily Blazensky on Jan 26, 2016 8:28:13 AM

Contact.io, is a new conference focusing on the call marketing industry, and has already established itself as THE call marketing show.

VoiceBase Announces New Predictive Analytics Product; Insights

by VoiceBase on Jan 19, 2016 4:02:52 AM

Today VoiceBase is excited to announce our new product; Insights. Insights utilizes predictive analytics to match all future calls to certain call classifiers,

VoiceBase to Demonstrate Cloud-scale APIs for Transcription and Speech Analytics at GENBAND Perspectives15

by VoiceBase on May 18, 2015 1:42:46 AM

New Feature: Anonymous Upload

by VoiceBase on Apr 22, 2015 3:49:53 AM

Enterprise Connect 2015: A week full of Twilio & TATA

by VoiceBase on Mar 23, 2015 2:28:34 AM

VoiceBase Will Be Doing “Big Voice” Things at LeadsCon Las Vegas!

by VoiceBase on Feb 25, 2015 2:28:52 AM