Enterprise Call Scoring: Humans vs. Machines [Infographic]

Posted by Emily Blazensky on Sep 7, 2016 1:30:00 AM

Most Call Centers Humanly Score less than 5% of all Calls...

Human scoring was the only option for enterprise call centers to score, monitor, and manage their agents and call interactions for a long time.

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Topics: transcription, call scoring, big voice, speech analytics

What’s Missing From Your Call Center Scorecard?

Posted by Emily Blazensky on Feb 16, 2016 12:00:39 AM

Call Centers have been trying to gather more and more relevant data, even before ‘big data’ became a buzzword.

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Topics: call center, big voice, big data, call center scorecard

Customer Spotlight: Capria Solutions, Disrupting The E-Discovery Industry

Posted by VoiceBase on Feb 9, 2016 12:00:33 AM

Capria Solutions, a workflow automation platform to help organizations eliminate compliance violations and reduce government fines, recently implemented VoiceBase’s API.

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Topics: big voice, big data, customer experience, speech analytics

VoiceBase Crowned the “Next BIG Thing” at ITEXPO 2016

Posted by VoiceBase on Jan 29, 2016 3:35:58 AM

It was a wet and rainy close to this year’s ITEXPO in Fort Lauderdale but the sun was shining bright as VoiceBase captivated the standing room only crowd attending the IDEA showcase that highlighted this year’s event.

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Topics: conference, big voice, big data, customer experience

Contact.io – The Next Great Show for Call Marketing!

Posted by Emily Blazensky on Jan 26, 2016 8:28:13 AM

Contact.io, is a new conference focusing on the call marketing industry, and has already established itself as THE call marketing show.

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Topics: big voice, big data, speech analytics, innovation, predictive analytics

VoiceBase Announces New Predictive Analytics Product; Insights

Posted by VoiceBase on Jan 19, 2016 4:02:52 AM

Today VoiceBase is excited to announce our new product; Insights. Insights utilizes predictive analytics to match all future calls to certain call classifiers,

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Topics: big voice, big data, speech analytics, predictive analytics, machine learning

VoiceBase to Demonstrate Cloud-scale APIs for Transcription and Speech Analytics at GENBAND Perspectives15

Posted by VoiceBase on May 18, 2015 1:42:46 AM
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Topics: conference, big voice

New Feature: Anonymous Upload

Posted by VoiceBase on Apr 22, 2015 3:49:53 AM
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Topics: big voice

Enterprise Connect 2015: A week full of Twilio & TATA

Posted by VoiceBase on Mar 23, 2015 2:28:34 AM
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Topics: conference, call center, big voice, big data, tech, CRM, speech analytics

VoiceBase Will Be Doing “Big Voice” Things at LeadsCon Las Vegas!

Posted by VoiceBase on Feb 25, 2015 2:28:52 AM
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Topics: call center, big voice, big data

What is Big Voice?

AI-powered speech analytics for the cloud

VoiceBase is defining the future of deep learning and communications by providing unparalleled access to spoken information for businesses to make better decisions. With flexible APIs developers and enterprises build scalable solutions with VoiceBase by embedding speech-to-text, speech analytics, and predictive analytics capabilities into any big voice application. 

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