Enterprise Connect 2015: A week full of Twilio & TATA

Posted by VoiceBase on Mar 23, 2015 2:28:34 AM
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Topics: conference, call center, big voice, big data, tech, CRM, speech analytics

Ytel Selects VoiceBase To Enhance Its Cloud Contact Center Solution With Advanced Speech Analytics

Posted by VoiceBase on Mar 5, 2015 5:13:11 AM

On demand keyword spotting and auto-call scoring enable businesses of every size to detect trends and monitor agents

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Topics: call center, big data

VoiceBase Will Be Doing “Big Voice” Things at LeadsCon Las Vegas!

Posted by VoiceBase on Feb 25, 2015 2:28:52 AM
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Topics: call center, big voice, big data

How To Nail Predictive Analytics By Incorporating Big Voice Predictions

Posted by VoiceBase on Oct 2, 2014 4:57:00 AM

Predictive analytics is a branch of data mining that focuses on the prediction of future probabilities, trends and behavior. It has recently become a hot topic amongst big data fanatics and rightly so. The ability to predict future successes or failures hold value in any industry; sales, marketing, fraud detection, customer relationship management, and more. This is traditionally done by exploiting patterns found in historical, transactional and customer data to identify and optimize risks and opportunities through machine learning. The power of using machine learning capabilities to collect and organize this data is even more disruptive to an industry when you can collect different forms of data than your competitors; like spoken data.

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Topics: big voice, big data, tech, predictive analytics, machine learning

Disrupting an Industry with Data-Driven Recommendations; HireVue Insights

Posted by VoiceBase on Aug 1, 2014 1:11:00 AM
Earlier this week I attended HireVue's webinar; The Data-Driven Candidate Recommendation Engine, which highlighted their new features Insights and Iris as well as had a great discussion between three recruiting experts.

To give you an introduction to the concept behind Insights, I'll use the same analogy used in the Webinar, since it seemed so clear to me.

Amazon, Netflix, Pandora and countless others have dominated their industries by doing one key thing really, really well; predicting 'successes' based on the personal preference of each user. By taking the data created by each user; either the movies you watched, the products you bought, or the music you listened to and then analyzing it for similarities and patterns, these companies are able to recommend movies, products and music which had a high probability the user would enjoy. By doing this accurately these companies improved the service provided to each user, as well as became more inherently sticky because they now already know what you like.
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Topics: big data, speech analytics, innovation

5 Ways VoiceBase Can Save Your Moderators Tons of Time

Posted by VoiceBase on Jul 23, 2014 2:08:00 AM



In our previous blog "3 Reasons Why Now is The Time For Voice Search" we talked about why market research was ready for massively consumable voice search;

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Topics: big data, CRM, customer experience

The Video Experience Conference

Posted by VoiceBase on Jun 6, 2014 6:18:00 AM

Got Video Search & Discovery?

Well then come to Kaltura Connect in New York City and meet with us to hear how VoiceBase can make all your videos searchable and discoverable by the spoken word within minutes!
If you’re a developer – come early for the Video Experience Weekend Hackathon starting Friday night. Implement the VoiceBase Indexing API with your Kaltura application in the best and most innovative way, and you could win a new MacBook Pro!
Attend some of the exciting workshops and speaking sessions, and learn from today’s thought leaders about how you can make video a more effective tool for your business or institution.
Can't wait to see all the cool Kaltura application hacks - especially the ones incorporating search!
What are you most excited for at Kaltura Connect?
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Topics: conference, big data

7 Things To Do When Stuck In a Boring Meeting

Posted by VoiceBase on May 28, 2014 7:23:00 AM
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Topics: conference, call center, big data

What is Big Voice?

AI-powered speech analytics for the cloud

VoiceBase is defining the future of deep learning and communications by providing unparalleled access to spoken information for businesses to make better decisions. With flexible APIs developers and enterprises build scalable solutions with VoiceBase by embedding speech-to-text, speech analytics, and predictive analytics capabilities into any big voice application. 

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