On demand keyword spotting and auto-call scoring enable businesses of every size to detect trends and monitor agents
Predictive analytics is a branch of data mining that focuses on the prediction of future probabilities, trends and behavior. It has recently become a hot topic amongst big data fanatics and rightly so. The ability to predict future successes or failures hold value in any industry; sales, marketing, fraud detection, customer relationship management, and more. This is traditionally done by exploiting patterns found in historical, transactional and customer data to identify and optimize risks and opportunities through machine learning. The power of using machine learning capabilities to collect and organize this data is even more disruptive to an industry when you can collect different forms of data than your competitors; like spoken data.
Earlier this week I attended HireVue's webinar; The Data-Driven Candidate Recommendation Engine, which highlighted their new features Insights and Iris as well as had a great discussion between three recruiting experts.
To give you an introduction to the concept behind Insights, I'll use the same analogy used in the Webinar, since it seemed so clear to me.
Amazon, Netflix, Pandora and countless others have dominated their industries by doing one key thing really, really well; predicting 'successes' based on the personal preference of each user. By taking the data created by each user; either the movies you watched, the products you bought, or the music you listened to and then analyzing it for similarities and patterns, these companies are able to recommend movies, products and music which had a high probability the user would enjoy. By doing this accurately these companies improved the service provided to each user, as well as became more inherently sticky because they now already know what you like.
In our previous blog "3 Reasons Why Now is The Time For Voice Search" we talked about why market research was ready for massively consumable voice search;
Got Video Search & Discovery?
Well then come to
in New York City and meet with us to hear how VoiceBase can make all your videos searchable and discoverable by the spoken word within
If you’re a developer – come early for the
Video Experience Weekend Hackathon
starting Friday night. Implement the
VoiceBase Indexing API with your Kaltura application in the best and most innovative way, and you could win a new
Attend some of the exciting workshops and speaking sessions, and learn from today’s thought leaders about how you can make video a more effective tool for your business or institution.
Can't wait to see all the cool Kaltura application hacks - especially the ones incorporating search!