What You Need To Know About Big Data Aggregation

Posted by Helene Servillon on Feb 6, 2018 5:05:13 PM

Picture this: you’re talking out loud to a friend about your impulsive desire to go to the animal shelter and adopt a dog. Later, you open up Facebook to find that your feed has been inundated with advertisements for dog shelters, dog toys, and dog food.

Read More

Topics: big data, speech to text

VoiceBase EU Set to Launch in April Ensuring the Protection of European Customers’ Data

Posted by Emily Blazensky on Mar 29, 2017 7:36:10 AM

VoiceBase to process calls exclusively in region in support of Data Protection Directive 95/46/EC and the upcoming General Data Protection Regulation (GDPR).

Read More

Topics: big data, speech analytics, predictive analytics, machine learning, transcription, europe, data security

5 Reasons To Combine Data Visualization and Speech Analytics

Posted by Emily Blazensky on Oct 28, 2016 8:45:04 AM

SEE ALL OF YOUR DATA IN ONE PLACE, NO MATTER WHERE IT COMES FROM

In the era of big data, and now big voice, successful enterprises are taking advantage of data visualization with open BI tools like Yellowfin or Tableau.

Read More

Topics: big data, API, call scoring

How To Transition From Human Call Scoring to Auto-Call Scoring in 5 Easy Steps

Posted by Emily Blazensky on Apr 13, 2016 8:35:29 AM

Is Auto Call Scoring right for me?

Do you record massive amounts of phone calls? Do you monitor agents or evaluate calls to learn more about your customers?

Read More

Topics: call center, big data

VoiceBase named Top 20 Fastest Growing Big Data Companies

Posted by VoiceBase on Mar 29, 2016 9:45:23 AM

We’re excited to share that The Silicon Review has named VoiceBase as one of the 20 Fastest Growing Big Data Companies of 2016! The term “big data” has evolved in a big way since it was first deemed an industry buzzword in 2012. Originally the term ‘big data’ almost exclusively referred to text-based data, both automatically mined or manually entered. Until recently big data really only referred to ‘big text.’

Read More

Topics: big data, awards

What’s Missing From Your Call Center Scorecard?

Posted by Emily Blazensky on Feb 16, 2016 12:00:39 AM

Call Centers have been trying to gather more and more relevant data, even before ‘big data’ became a buzzword.

Read More

Topics: call center, big voice, big data, call center scorecard

Customer Spotlight: Capria Solutions, Disrupting The E-Discovery Industry

Posted by VoiceBase on Feb 9, 2016 12:00:33 AM

Capria Solutions, a workflow automation platform to help organizations eliminate compliance violations and reduce government fines, recently implemented VoiceBase’s API.

Read More

Topics: big voice, big data, customer experience, speech analytics

VoiceBase Crowned the “Next BIG Thing” at ITEXPO 2016

Posted by VoiceBase on Jan 29, 2016 3:35:58 AM

It was a wet and rainy close to this year’s ITEXPO in Fort Lauderdale but the sun was shining bright as VoiceBase captivated the standing room only crowd attending the IDEA showcase that highlighted this year’s event.

Read More

Topics: conference, big voice, big data, customer experience

Contact.io – The Next Great Show for Call Marketing!

Posted by Emily Blazensky on Jan 26, 2016 8:28:13 AM

Contact.io, is a new conference focusing on the call marketing industry, and has already established itself as THE call marketing show.

Read More

Topics: big voice, big data, speech analytics, innovation, predictive analytics

VoiceBase Announces New Predictive Analytics Product; Insights

Posted by VoiceBase on Jan 19, 2016 4:02:52 AM

Today VoiceBase is excited to announce our new product; Insights. Insights utilizes predictive analytics to match all future calls to certain call classifiers,

Read More

Topics: big voice, big data, speech analytics, predictive analytics, machine learning

What is Big Voice?

AI-powered speech analytics for the cloud

VoiceBase is defining the future of deep learning and communications by providing unparalleled access to spoken information for businesses to make better decisions. With flexible APIs developers and enterprises build scalable solutions with VoiceBase by embedding speech-to-text, speech analytics, and predictive analytics capabilities into any big voice application. 

Subscribe to Email Updates

Recent Posts