VoiceBase EU Set to Launch in April Ensuring the Protection of European Customers’ Data

by Emily Blazensky on Mar 29, 2017 7:36:10 AM


VoiceBase to process calls exclusively in region in support of Data Protection Directive 95/46/EC and the upcoming General Data Protection Regulation (GDPR).

5 Reasons To Combine Data Visualization and Speech Analytics

by Emily Blazensky on Oct 28, 2016 8:45:04 AM


SEE ALL OF YOUR DATA IN ONE PLACE, NO MATTER WHERE IT COMES FROM

In the era of big data, and now big voice, successful enterprises are taking advantage of data visualization with open BI tools like Yellowfin or Tableau.

How To Transition From Human Call Scoring to Auto-Call Scoring in 5 Easy Steps

by Emily Blazensky on Apr 13, 2016 8:35:29 AM


Is Auto Call Scoring right for me?

Do you record massive amounts of phone calls? Do you monitor agents or evaluate calls to learn more about your customers?

VoiceBase named Top 20 Fastest Growing Big Data Companies

by VoiceBase on Mar 29, 2016 9:45:23 AM

We’re excited to share that The Silicon Review has named VoiceBase as one of the 20 Fastest Growing Big Data Companies of 2016! The term “big data” has evolved in a big way since it was first deemed an industry buzzword in 2012. Originally the term ‘big data’ almost exclusively referred to text-based data, both automatically mined or manually entered. Until recently big data really only referred to ‘big text.’

What’s Missing From Your Call Center Scorecard?

by Emily Blazensky on Feb 16, 2016 12:00:39 AM

Call Centers have been trying to gather more and more relevant data, even before ‘big data’ became a buzzword.

Customer Spotlight: Capria Solutions, Disrupting The E-Discovery Industry

by VoiceBase on Feb 9, 2016 12:00:33 AM

Capria Solutions, a workflow automation platform to help organizations eliminate compliance violations and reduce government fines, recently implemented VoiceBase’s API.

VoiceBase Crowned the “Next BIG Thing” at ITEXPO 2016

by VoiceBase on Jan 29, 2016 3:35:58 AM

It was a wet and rainy close to this year’s ITEXPO in Fort Lauderdale but the sun was shining bright as VoiceBase captivated the standing room only crowd attending the IDEA showcase that highlighted this year’s event.

Contact.io – The Next Great Show for Call Marketing!

by Emily Blazensky on Jan 26, 2016 8:28:13 AM

Contact.io, is a new conference focusing on the call marketing industry, and has already established itself as THE call marketing show.

VoiceBase Announces New Predictive Analytics Product; Insights

by VoiceBase on Jan 19, 2016 4:02:52 AM

Today VoiceBase is excited to announce our new product; Insights. Insights utilizes predictive analytics to match all future calls to certain call classifiers,

Enterprise Connect 2015: A week full of Twilio & TATA

by VoiceBase on Mar 23, 2015 2:28:34 AM