Human Transcription or Transcription API? How Switching to Automatic Call Scoring and Analytics Can Save You Valuable Resources

Posted by Natalie Chilton on Oct 24, 2017 8:54:47 AM

 

Automation is the name of the game these days. According to McKinsey, “45% of the activities individuals are paid to perform can be automated by adapting currently demonstrated technologies,”

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Topics: API, ASR, automatic transcription, accurate transcription, machine transcription, NLP

How To Compare Speech Engine Accuracy

Posted by Emily Blazensky on Jul 11, 2016 9:28:04 AM

 INTRO TO SPEECH TECH

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Topics: speech analytics, speech technology, speech tech, ASR

Phonetic vs. Fixed Vocabulary Speech Technology

Posted by Emily Blazensky on Jul 7, 2016 10:13:41 AM

Converting spoken information into text, data or actionable insights is not an easy task. Speech technology is a game of 'what is most likely to have been said here' and the winner is the speech engine that returns the most accurate results. Other features and value can be layered on top of the pure transcript, such as keyword spotting, redaction, or predictive analytics, but here we will focus on the accuracy of the transcript, as that is the basis for everything else. 

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Topics: speech analytics, speech technology, speech tech, ASR

What is Big Voice?

AI-powered speech analytics for the cloud

VoiceBase is defining the future of deep learning and communications by providing unparalleled access to spoken information for businesses to make better decisions. With flexible APIs developers and enterprises build scalable solutions with VoiceBase by embedding speech-to-text, speech analytics, and predictive analytics capabilities into any big voice application. 

 

 

The Modern Speech Analytics Playbook

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