What We Learned, Launched and Loved at Dreamforce '16

Posted by Emily Blazensky on Oct 13, 2016 9:01:27 AM

DREAMFORCE 2016 RECAP

As conferences go, Salesforce's Dreamforce is kind of the end-all, be-all. A mixture of sunshine, rock bands, brightly colored signs, Buddhist monks, tech-celebrities and

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Topics: API, salesforce, cloud computing

How-To Best Monitor Agent Script Adherence With Custom Vocab & Keyword Spotting

Posted by Bryon Mathias-Fuqua on Oct 11, 2016 11:17:06 AM

Identifying The Presence or Absence of a Word or Phrase

Many call centers and call center monitoring software need a way to search through recordings to monitor agent script adherence. 

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Topics: speech analytics, API, keyword spotting, custom vocab

Top 5 Take-Aways From SIGNAL 2016; The Marketplace, The IPO, 1 Million Developers and More!

Posted by Emily Blazensky on Jun 1, 2016 2:55:26 PM

Twilio's Signal conference (formerly known as TwilioCon) is one of the most highly anticipated weeks of the year for the Unified Communications industry.

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Topics: Twilio, API

How To Build Speech Analytics Into Any Twilio App - A SIGNAL16 TALK

Posted by Emily Blazensky on May 20, 2016 9:37:25 AM

SIGNAL is here, and it’s time to do something pretty cool

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Topics: Developer, Twilio, API

What is Big Voice?

AI-powered speech analytics for the cloud

VoiceBase is defining the future of deep learning and communications by providing unparalleled access to spoken information for businesses to make better decisions. With flexible APIs developers and enterprises build scalable solutions with VoiceBase by embedding speech-to-text, speech analytics, and predictive analytics capabilities into any big voice application. 

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