What We Learned, Launched and Loved at Dreamforce '16

by Emily Blazensky on Oct 13, 2016 9:01:27 AM


As conferences go, Salesforce's Dreamforce is kind of the end-all, be-all. A mixture of sunshine, rock bands, brightly colored signs, Buddhist monks, tech-celebrities and

How-To Best Monitor Agent Script Adherence With Custom Vocab & Keyword Spotting

by Bryon Mathias-Fuqua on Oct 11, 2016 11:17:06 AM

Identifying The Presence or Absence of a Word or Phrase

Many call centers and call center monitoring software need a way to search through recordings to monitor agent script adherence. 

Top 5 Take-Aways From SIGNAL 2016; The Marketplace, The IPO, 1 Million Developers and More!

by Emily Blazensky on Jun 1, 2016 2:55:26 PM

Twilio's Signal conference (formerly known as TwilioCon) is one of the most highly anticipated weeks of the year for the Unified Communications industry.

How To Build Speech Analytics Into Any Twilio App - A SIGNAL16 TALK

by Emily Blazensky on May 20, 2016 9:37:25 AM

SIGNAL is here, and it’s time to do something pretty cool