Human Transcription or Transcription API? How Switching to Automatic Call Scoring and Analytics Can Save You Valuable Resources

by Natalie Chilton on Oct 24, 2017 8:54:47 AM

 

Automation is the name of the game these days. According to McKinsey, “45% of the activities individuals are paid to perform can be automated by adapting currently demonstrated technologies,”

5 Benefits of Being PCI Compliant

by Emily Blazensky on Sep 5, 2017 4:42:04 PM

Companies such as TargetWendy’sChipotleGameStop, and Yahoo have had user accounts, customer identification, and payment card information hacked from their systems. Businesses are no longer just physical places, but virtual ones that can be accessed, and breached, anywhere at any time from multiple devices. [Read More About Getting PCI Compliant]

Why PCI Compliance Matters

by Natalie Chilton on Aug 31, 2017 4:14:36 PM

 THE DANGER OF A DATA BREACH

When it comes to security, companies can be a little lenient on the necessary steps to securing their sales systems.

VoiceBase Named A 2017 Stratus Award Winner For Cloud Computing

by Natalie Chilton on Aug 17, 2017 8:00:00 AM


We are excited to announce that VoiceBase has been named a 2017 Stratus Award Winner for Cloud Computing. 

Leveraging Voice: How Deep Learning Recognition Is Influencing Data Analyzation for Businesses

by Matt Aquino on May 10, 2017 8:30:00 AM


MACHINES ARE GETTING SMARTER

No doubt you’ve already seen that for yourself: programs like Apple’s Siri and hardware such as Amazon’s Alexa have become sophisticated, eerily human technologies.

The New Era of Enterprise Connect; Top 5 Trends Changing The Show

by Emily Blazensky on Apr 6, 2017 10:04:07 AM


ENTERPRISE CONNECT 2017

Speech Analytics For The Cloud - Catch Us At Enterprise Connect! March 26-29, 2017

by Emily Blazensky on Mar 9, 2017 3:12:43 PM


ENTERPRISE CONNECT - ORLANDO FL, MARCH 26-29, 2017

How to Enable Twilio Dual Channel Recording For Better Speech Analytics

by Bryon Mathias-Fuqua on Nov 18, 2016 11:10:59 AM


INTRO TO DUAL CHANNEL RECORDING [STEREO]

At Twilio's last SIGNAL conference, this past May, they introduced their dual channel recording feature which means a whole lot in the world of speech analytics.

Codecs, Compression and Consistency; How To Get the Best Accuracy From Your Recordings

by Emily Blazensky on Nov 14, 2016 1:43:04 PM


5 Reasons To Combine Data Visualization and Speech Analytics

by Emily Blazensky on Oct 28, 2016 8:45:04 AM


SEE ALL OF YOUR DATA IN ONE PLACE, NO MATTER WHERE IT COMES FROM

In the era of big data, and now big voice, successful enterprises are taking advantage of data visualization with open BI tools like Yellowfin or Tableau.