Using AI to Improve the Customer Experience in your Contact Center

Posted by Emily Blazensky on Jul 6, 2018 12:08:55 PM

When you think about good customer service, the mind more than likely goes to the hospitality industry. Oftentimes, that free upgrade to first class on a flight or a complimentary drink for an excessive wait at a restaurant can make all the difference between a shining recommendation or a scathing condemnation of your business. However, with the recent rise of eCommerce and multiple touch-point interaction, the concept of customer service has evolved into a greater beast, one that requires a skosh more attention than just offering free stuff in a crunch.

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Topics: AI, contact center, customer experience

Artificial Intelligence, Machine Learning & Deep Learning; A Love Triangle

Posted by Emily Blazensky on Jul 11, 2017 9:19:01 AM

SPEECH ANALYTICS THROUGH DEEP LEARNING NEURAL NETWORKS

At VoiceBase we believe speech analytics is a game of "what is most likely to have been said here".  Various companies have different strategies on how to answer that question with the highest degree of accuracy.

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Topics: AI, deep learning, machine learning, artificial Intelligence, neural networks

#COMPLY2017 The Leading #RegTech Conference; 3 Reasons Not To Miss It!

Posted by Emily Blazensky on Jun 6, 2017 8:15:00 AM

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Topics: AI, compliance, QA, regtech, regulatory technology

Leveraging Voice: How Deep Learning Recognition Is Influencing Data Analyzation for Businesses

Posted by Matt Aquino on May 10, 2017 8:30:00 AM

MACHINES ARE GETTING SMARTER

No doubt you’ve already seen that for yourself: programs like Apple’s Siri and hardware such as Amazon’s Alexa have become sophisticated, eerily human technologies.

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Topics: API, artificial Intelligence, AI, deep learning, machine learning

How To Leverage Artificial Intelligence In Your Call Marketing Strategy

Posted by Emily Blazensky on Feb 15, 2017 10:04:09 AM

"INTELLIGENT AGENTS" IN 2017

Artificial Intelligence (AI) has become an exciting buzz word that companies love to use when they are trying to describe their solution as "smart" technology.

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Topics: artificial Intelligence, AI, call center, call marketing

What is Big Voice?

AI-powered speech analytics for the cloud

VoiceBase is defining the future of deep learning and communications by providing unparalleled access to spoken information for businesses to make better decisions. With flexible APIs developers and enterprises build scalable solutions with VoiceBase by embedding speech-to-text, speech analytics, and predictive analytics capabilities into any big voice application. 

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