When you think about good customer service, the mind more than likely goes to the hospitality industry. Oftentimes, that free upgrade to first class on a flight or a complimentary drink for an excessive wait at a restaurant can make all the difference between a shining recommendation or a scathing condemnation of your business. However, with the recent rise of eCommerce and multiple touch-point interaction, the concept of customer service has evolved into a greater beast, one that requires a skosh more attention than just offering free stuff in a crunch.
SPEECH ANALYTICS THROUGH DEEP LEARNING NEURAL NETWORKS
At VoiceBase we believe speech analytics is a game of "what is most likely to have been said here". Various companies have different strategies on how to answer that question with the highest degree of accuracy.
MACHINES ARE GETTING SMARTER
No doubt you’ve already seen that for yourself: programs like Apple’s Siri and hardware such as Amazon’s Alexa have become sophisticated, eerily human technologies.
"INTELLIGENT AGENTS" IN 2017
Artificial Intelligence (AI) has become an exciting buzz word that companies love to use when they are trying to describe their solution as "smart" technology.