What You Need To Know About Big Data Aggregation

Posted by Helene Servillon on Feb 6, 2018 5:05:13 PM

Picture this: you’re talking out loud to a friend about your impulsive desire to go to the animal shelter and adopt a dog. Later, you open up Facebook to find that your feed has been inundated with advertisements for dog shelters, dog toys, and dog food.

Read More

Topics: big data, speech to text

Breaking the Silo; Connecting the Data Between Sales, Service & Marketing

Posted by Emily Blazensky on Jan 30, 2018 9:06:51 AM

Times are changing... data is for everyone

Our businesses and organizations are becoming increasingly complicated environments with each passing year. Inevitably, as you grow, you’re going to find yourself creating new departments, starting special project groups, and hiring more people all along the way.

Read More

Topics: Call Center Analytics

7 Reasons Why Companies Should Consider Amazon Connect For Their Cloud Contact Center

Posted by Dan Raasch on Jan 18, 2018 1:03:03 PM

Amazon Connect For Cloud Contact Centers

You’ve heard it many times before: the market for cloud contact centers is growing at an astounding rate. Some say that it could grow to become a $15 billion market by the end of 2021.

Read More

Topics: call center, amazon, aws, amazon connect, contact center

Analyze All Your Data in One Place with CustomerView’s Omni-Channel Analytics

Posted by Helene Servillon on Jan 9, 2018 5:14:30 PM

In a big data world, there’s a lot going on. Enterprises in particular are struggling to optimize and leverage all of the data they collect and monitor. In fact, 58% of businesses use eight channels to communicate with their customers, according to an Aberdeen study.

Read More

Human Transcription or Transcription API? How Switching to Automatic Call Scoring and Analytics Can Save You Valuable Resources

Posted by Natalie Chilton on Oct 24, 2017 8:54:47 AM

 

Automation is the name of the game these days. According to McKinsey, “45% of the activities individuals are paid to perform can be automated by adapting currently demonstrated technologies,”

Read More

Topics: API, ASR, NLP, accurate transcription, automatic transcription, machine transcription

From the Rolodex to Deep-Learning Speech Recognition: How Automation Has Changed the Call Center

Posted by Natalie Chilton on Sep 27, 2017 9:30:00 AM

 

Transforming Call Centers

In 2015, there were more than 2.2 million call center workers employed in the US, with several times that working overseas.

Read More

5 Benefits of Being PCI Compliant

Posted by Emily Blazensky on Sep 5, 2017 4:42:04 PM

Companies such as TargetWendy’sChipotleGameStop, and Yahoo have had user accounts, customer identification, and payment card information hacked from their systems. Businesses are no longer just physical places, but virtual ones that can be accessed, and breached, anywhere at any time from multiple devices. [Read More About Getting PCI Compliant]

Read More

Topics: PCI compliance, pci, API

Why PCI Compliance Matters

Posted by Natalie Chilton on Aug 31, 2017 4:14:36 PM

 THE DANGER OF A DATA BREACH

When it comes to security, companies can be a little lenient on the necessary steps to securing their sales systems.

Read More

Topics: PCI compliance, API, data security

VoiceBase Named A 2017 Stratus Award Winner For Cloud Computing

Posted by Natalie Chilton on Aug 17, 2017 8:00:00 AM

We are excited to announce that VoiceBase has been named a 2017 Stratus Award Winner for Cloud Computing. 

Read More

Topics: awards, cloud computing, API

Voice of the Customer: Understanding Your Customer’s Experience

Posted by Natalie Chilton on Aug 10, 2017 2:38:33 PM

 

Create an Experience

According to the Harvard Business Review, historical evidence shows that companies have little to no control over their customer’s experience with their brand. 

Read More

Topics: customer experience, voice of the customer

What is Big Voice?

AI-powered speech analytics for the cloud

VoiceBase is defining the future of deep learning and communications by providing unparalleled access to spoken information for businesses to make better decisions. With flexible APIs developers and enterprises build scalable solutions with VoiceBase by embedding speech-to-text, speech analytics, and predictive analytics capabilities into any big voice application. 

Subscribe to Email Updates

Recent Posts