7 Reasons Why Companies Should Consider Amazon Connect For Their Cloud Contact Center

Posted by Dan Raasch on Jan 18, 2018 1:03:03 PM

Amazon Connect For Cloud Contact Centers

You’ve heard it many times before: the market for cloud contact centers is growing at an astounding rate. Some say that it could grow to become a $15 billion market by the end of 2021.

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Topics: call center, amazon, aws, amazon connect, contact center

Analyze All Your Data in One Place with CustomerView’s Omni-Channel Analytics

Posted by Helene Servillon on Jan 9, 2018 5:14:30 PM

In a big data world, there’s a lot going on. Enterprises in particular are struggling to optimize and leverage all of the data they collect and monitor. In fact, 58% of businesses use eight channels to communicate with their customers, according to an Aberdeen study.

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Human Transcription or Transcription API? How Switching to Automatic Call Scoring and Analytics Can Save You Valuable Resources

Posted by Natalie Chilton on Oct 24, 2017 8:54:47 AM

 

Automation is the name of the game these days. According to McKinsey, “45% of the activities individuals are paid to perform can be automated by adapting currently demonstrated technologies,”

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Topics: API, ASR, automatic transcription, accurate transcription, machine transcription, NLP

From the Rolodex to Deep-Learning Speech Recognition: How Automation Has Changed the Call Center

Posted by Natalie Chilton on Sep 27, 2017 9:30:00 AM

 

Transforming Call Centers

In 2015, there were more than 2.2 million call center workers employed in the US, with several times that working overseas.

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5 Benefits of Being PCI Compliant

Posted by Emily Blazensky on Sep 5, 2017 4:42:04 PM

Companies such as TargetWendy’sChipotleGameStop, and Yahoo have had user accounts, customer identification, and payment card information hacked from their systems. Businesses are no longer just physical places, but virtual ones that can be accessed, and breached, anywhere at any time from multiple devices. [Read More About Getting PCI Compliant]

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Topics: API, pci, PCI compliance

Why PCI Compliance Matters

Posted by Natalie Chilton on Aug 31, 2017 4:14:36 PM

 THE DANGER OF A DATA BREACH

When it comes to security, companies can be a little lenient on the necessary steps to securing their sales systems.

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Topics: API, data security, PCI compliance

VoiceBase Named A 2017 Stratus Award Winner For Cloud Computing

Posted by Natalie Chilton on Aug 17, 2017 8:00:00 AM

We are excited to announce that VoiceBase has been named a 2017 Stratus Award Winner for Cloud Computing. 

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Topics: awards, API, cloud computing

Voice of the Customer: Understanding Your Customer’s Experience

Posted by Natalie Chilton on Aug 10, 2017 2:38:33 PM

 

Create an Experience

According to the Harvard Business Review, historical evidence shows that companies have little to no control over their customer’s experience with their brand. 

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Topics: customer experience, voice of the customer

Grow Your Compliance Toolkit; Why Omni Channel Monitoring Matters

Posted by Emily Blazensky on Jul 25, 2017 8:22:00 AM

More Doors Need More Locks

Back in the day, retailers would lock their doors and turn on their alarm system in order to keep their merchandise and customer's information secure. 

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Topics: compliance, pci

Predictive Insights: How Deep Learning Neural Networks Can Deliver Better Call Monitoring Insights

Posted by Natalie Chilton on Jul 19, 2017 8:10:00 AM

 

Dive Deep Into Neural Networks & Machine Learning 

Neural networks have gone in and out of style in neurology and computer science since the 1940s.

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Topics: predictive analytics, machine learning, deep learning, Call Center Analytics, call analytics

What is Big Voice?

AI-powered speech analytics for the cloud

VoiceBase is defining the future of deep learning and communications by providing unparalleled access to spoken information for businesses to make better decisions. With flexible APIs developers and enterprises build scalable solutions with VoiceBase by embedding speech-to-text, speech analytics, and predictive analytics capabilities into any big voice application. 

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