VoiceBase Named A 2017 Stratus Award Winner For Cloud Computing

by Natalie Chilton on Aug 17, 2017 8:00:00 AM

We are excited to announce that VoiceBase has been named a 2017 Stratus Award Winner for Cloud Computing. 

Voice of the Customer: Understanding Your Customer’s Experience

by Natalie Chilton on Aug 10, 2017 2:38:33 PM


Create an Experience

According to the Harvard Business Review, historical evidence shows that companies have little to no control over their customer’s experience with their brand. 

Grow Your Compliance Toolkit; Why Omni Channel Monitoring Matters

by Emily Blazensky on Jul 25, 2017 8:22:00 AM

More Doors Need More Locks

Back in the day, retailers would lock their doors and turn on their alarm system in order to keep their merchandise and customer's information secure. 

Predictive Insights: How Deep Learning Neural Networks Can Deliver Better Call Monitoring Insights

by Natalie Chilton on Jul 19, 2017 8:10:00 AM


Dive Deep Into Neural Networks & Machine Learning 

Neural networks have gone in and out of style in neurology and computer science since the 1940s.

Artificial Intelligence, Machine Learning & Deep Learning; A Love Triangle

by Emily Blazensky on Jul 11, 2017 9:19:01 AM


At VoiceBase we believe speech analytics is a game of "what is most likely to have been said here".  Various companies have different strategies on how to answer that question with the highest degree of accuracy.

7 Tools to Get the Full Picture of Your Customer Interactions

by Natalie Chilton on Jun 16, 2017 9:20:42 AM


No two people are alike. More and more, it is critical to think about each individual customer as an isolated situation rather than developing a scenario or response that blankets your entire client base. 

#COMPLY2017 The Leading #RegTech Conference; 3 Reasons Not To Miss It!

by Emily Blazensky on Jun 6, 2017 8:15:00 AM

It All Starts with an Accurate Automatic Transcription

by Natalie Chilton on Jun 5, 2017 11:25:46 AM

Thanks to advances in technology such as deep learning, we find ourselves on the heels of an automated revolution: seemingly everything in our lives is becoming more automatic.

Customer Spotlight: Auto Tagging with OrecX

by Natalie Chilton on Jun 2, 2017 11:59:34 AM

pioneer in the call recording industry, OrecX 

The Newest Twilio Marketplace Add-On From VoiceBase: Transcription w Custom Vocab

by Emily Blazensky on May 24, 2017 5:50:44 PM