Transforming Call Centers
In 2015, there were more than 2.2 million call center workers employed in the US, with several times that working overseas.
Companies such as Target, Wendy’s, Chipotle, GameStop, and Yahoo have had user accounts, customer identification, and payment card information hacked from their systems. Businesses are no longer just physical places, but virtual ones that can be accessed, and breached, anywhere at any time from multiple devices. [Read More About Getting PCI Compliant]
THE DANGER OF A DATA BREACH
When it comes to security, companies can be a little lenient on the necessary steps to securing their sales systems.
We are excited to announce that VoiceBase has been named a 2017 Stratus Award Winner for Cloud Computing.
Create an Experience
According to the Harvard Business Review, historical evidence shows that companies have little to no control over their customer’s experience with their brand.
More Doors Need More Locks
Back in the day, retailers would lock their doors and turn on their alarm system in order to keep their merchandise and customer's information secure.
Dive Deep Into Neural Networks & Machine Learning
Neural networks have gone in and out of style in neurology and computer science since the 1940s.
SPEECH ANALYTICS THROUGH DEEP LEARNING NEURAL NETWORKS
At VoiceBase we believe speech analytics is a game of "what is most likely to have been said here". Various companies have different strategies on how to answer that question with the highest degree of accuracy.
No two people are alike. More and more, it is critical to think about each individual customer as an isolated situation rather than developing a scenario or response that blankets your entire client base.