Meet VoiceBase At Call Center Week, June 28-30 in Las Vegas!

Posted by Emily Blazensky on Jun 21, 2016 2:08:25 PM

From Personalizing to Predicting the Needs of the Customer

Call Center Week is one of the world's largest Contact Center Conferences and Expos and therefore, is a hub of information on the latest technology to detect, analyze and improve the customer experience.Based at the Mirage Hotel in Las Vegas, CCW16 is a must-attend event for call center professionals and the companies that provide value and services to the industry.

Call Center Week

What is VoiceBase doing at CCW16?

Today’s contact center is not lacking for data. There are mountains of calls waiting to be mined for intelligence. However, the manual process of analyzing voice recordings in search of business opportunities is labor intensive and costly. And it takes lots of time — time that could be better spent exploiting newfound insights for improving business processes. Imagine the results, if spoken data could be just as easily analyzed and understood, as textual data is.

Schedule a one-on-one meeting with a VoiceBase Sales Rep, for a live demo at Call Center Week!


Where will we be? Booth #810


VoiceBase Predictive Insights is the Speech Analytics Solution You've Been Looking For...

With an advanced form of data mining, Predictive Insights leverages machine learning to identify patterns in voice recordings, intuit a speaker’s intent, and predict a future outcome — be it a sale, account cancellation, or one of many customized “X” signals your clients might request.

Using recorded call data, VoiceBase constructs predictive models that provide the means for automated call disposition, thus eliminating the need for costly human call scoring, and providing call center customers with actionable insights to support their sales, marketing, and CRM initiatives.

Looking for more on Predictive Insights?

Still Debating?

If you're still not sure this is the event for you, watch last year's highlight video below, and get ready to book your ticket!

Topics: call center, call center scorecard

Written by Emily Blazensky

As Director of Marketing for VoiceBase, an API-based and enterprise grade speech analytics platform, Emily has developed unique and successful marketing strategies to meet the needs of an emerging industry leader, with a rapidly growing customer base. Emily has a keen grasp of the strategies to elevate awareness of the multiple ways speech technology can be applied to improve business process automation.
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What is Big Voice?

AI-powered speech analytics for the cloud

VoiceBase is defining the future of deep learning and communications by providing unparalleled access to spoken information for businesses to make better decisions. With flexible APIs developers and enterprises build scalable solutions with VoiceBase by embedding speech-to-text, speech analytics, and predictive analytics capabilities into any big voice application. 

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