Transforming Call Centers
In 2015, there were more than 2.2 million call center workers employed in the US, with several times that working overseas.
THE DANGER OF A DATA BREACH
When it comes to security, companies can be a little lenient on the necessary steps to securing their sales systems.
We are excited to announce that VoiceBase has been named a 2017 Stratus Award Winner for Cloud Computing.
Create an Experience
According to the Harvard Business Review, historical evidence shows that companies have little to no control over their customer’s experience with their brand.
Dive Deep Into Neural Networks & Machine Learning
Neural networks have gone in and out of style in neurology and computer science since the 1940s.
No two people are alike. More and more, it is critical to think about each individual customer as an isolated situation rather than developing a scenario or response that blankets your entire client base.
Transforming Call Center Analytics