Natalie Chilton

Natalie Chilton

Recent Posts

Human Transcription or Transcription API? How Switching to Automatic Call Scoring and Analytics Can Save You Valuable Resources

by Natalie Chilton on Oct 24, 2017 8:54:47 AM

 

Automation is the name of the game these days. According to McKinsey, “45% of the activities individuals are paid to perform can be automated by adapting currently demonstrated technologies,”

From the Rolodex to Deep-Learning Speech Recognition: How Automation Has Changed the Call Center

by Natalie Chilton on Sep 27, 2017 9:30:00 AM


 

Transforming Call Centers

In 2015, there were more than 2.2 million call center workers employed in the US, with several times that working overseas.

Why PCI Compliance Matters

by Natalie Chilton on Aug 31, 2017 4:14:36 PM

 THE DANGER OF A DATA BREACH

When it comes to security, companies can be a little lenient on the necessary steps to securing their sales systems.

VoiceBase Named A 2017 Stratus Award Winner For Cloud Computing

by Natalie Chilton on Aug 17, 2017 8:00:00 AM


We are excited to announce that VoiceBase has been named a 2017 Stratus Award Winner for Cloud Computing. 

Voice of the Customer: Understanding Your Customer’s Experience

by Natalie Chilton on Aug 10, 2017 2:38:33 PM

 

Create an Experience

According to the Harvard Business Review, historical evidence shows that companies have little to no control over their customer’s experience with their brand. 

Predictive Insights: How Deep Learning Neural Networks Can Deliver Better Call Monitoring Insights

by Natalie Chilton on Jul 19, 2017 8:10:00 AM

 

Dive Deep Into Neural Networks & Machine Learning 

Neural networks have gone in and out of style in neurology and computer science since the 1940s.

7 Tools to Get the Full Picture of Your Customer Interactions

by Natalie Chilton on Jun 16, 2017 9:20:42 AM


 

No two people are alike. More and more, it is critical to think about each individual customer as an isolated situation rather than developing a scenario or response that blankets your entire client base. 

It All Starts with an Accurate Automatic Transcription

by Natalie Chilton on Jun 5, 2017 11:25:46 AM


Thanks to advances in technology such as deep learning, we find ourselves on the heels of an automated revolution: seemingly everything in our lives is becoming more automatic.

Customer Spotlight: Auto Tagging with OrecX

by Natalie Chilton on Jun 2, 2017 11:59:34 AM


pioneer in the call recording industry, OrecX 

How Cloud and Speech Technology are Changing Call Center Analytics for the Better

by Natalie Chilton on May 22, 2017 12:57:16 PM


 

Transforming Call Center Analytics