Natalie Chilton

Recent Posts

Compliance Monitoring: Harnessing the power of speech analytics

Posted by Natalie Chilton on Jun 10, 2019 3:08:21 PM

How many calls do you wager go in and out of your call center every day? As an enterprise organization, hopefully your answer to that question is less of a guess and more of an exact science. No matter your specific vertical, maintaining an intimate understanding of every voice interaction between customers and agents is integral for call centers to maximize revenue, retention rates, and customer security.

Read More

Topics: customer experience, speech analytics, agent monitoring, API, call scoring, compliance, PCI compliance

VoiceBase at Enterprise Connect 2019: Announced Strategic Partnership with Tableau!

Posted by Natalie Chilton on Mar 29, 2019 8:53:44 AM

Last week the VoiceBase team traveled from San Francisco, CA to Orlando, FL for one of the largest collaboration conferences in the U.S., Enterprise Connect! We were an exhibitor for the fourth year in a row and we were thrilled to have such a large presence this year on the show floor surrounded by our partners.

Read More

Topics: conference, speech analytics, trade show, Tableau, webinar

AI-Powered Speech Analytics for the Data-Driven Enterprise- Visit Us at Enterprise Connect! March 18-20, 2019

Posted by Natalie Chilton on Mar 14, 2019 8:40:24 AM

Next week VoiceBase will be exhibiting at Enterprise Connect 2019. This is the leading conference and exhibition focused on enterprise communications and collaborations. Join us in Orlando and attend the only event in the U.S. where ALL of the leading communications and collaboration equipment, software and service providers are exhibiting!

Read More

Topics: speech analytics

Call Analytics For BI: The Key to Increasing Speed-to-Value

Posted by Natalie Chilton on Feb 19, 2019 10:41:37 AM

“In English, please.”

How many times have you heard that line used in television or film and rolled your eyes? Maybe the starship’s engineer is describing engines or the crime scene investigator is explaining how fingerprints work. So, they have to simplify what they’re saying to get their point across.

Read More

Topics: speech analytics

How Contact Centers Improve Their ROI By Utilizing BI Tools

Posted by Natalie Chilton on Oct 9, 2018 10:51:43 AM

Proving return on investment has been a cornerstone of business since the beginning of time. If you cannot provide empirical data that a project, campaign, or service is having a positive and lucrative effect on operations, you can surely bet that that particular undertaking will get the axe from executives.

Read More

Topics: big data, predictive analytics, Call Center Analytics

Stop Analyzing Spreadsheets: How To Get Automated Insights From Your Call Center Data

Posted by Natalie Chilton on Sep 6, 2018 11:20:49 AM

If you run a business, you are probably acutely familiar with the utilization of a spreadsheet software. A prevalent data tool for businesses in the past several decades, these applications allow you to digitally organize, calculate, and analyze your data.

Read More

Topics: Call Center Analytics, Automated Insights

The Trouble with Validating Online Marketing Campaigns

Posted by Natalie Chilton on Apr 20, 2018 11:13:34 AM

 

Putting your marketing efforts out into the world is a lot like casting a fishing line out to the sea—it takes time, patience, and a whole lot of effort, but when you come up with a big catch, it all seems to be worth it in the end.

Read More

Topics: Marketing Analytics

Human Transcription or Transcription API? How Switching to Automatic Call Scoring and Analytics Can Save You Valuable Resources

Posted by Natalie Chilton on Oct 24, 2017 8:54:47 AM

 

Automation is the name of the game these days. According to McKinsey, “45% of the activities individuals are paid to perform can be automated by adapting currently demonstrated technologies,”

Read More

Topics: API, ASR, automatic transcription, accurate transcription, machine transcription, NLP

From the Rolodex to Deep-Learning Speech Recognition: How Automation Has Changed the Call Center

Posted by Natalie Chilton on Sep 27, 2017 9:30:00 AM

 

Transforming Call Centers

In 2015, there were more than 2.2 million call center workers employed in the US, with several times that working overseas.

Read More

Why PCI Compliance Matters

Posted by Natalie Chilton on Aug 31, 2017 4:14:36 PM

 THE DANGER OF A DATA BREACH

When it comes to security, companies can be a little lenient on the necessary steps to securing their sales systems.

Read More

Topics: API, data security, PCI compliance

What is Big Voice?

AI-powered speech analytics for the cloud

VoiceBase is defining the future of deep learning and communications by providing unparalleled access to spoken information for businesses to make better decisions. With flexible APIs developers and enterprises build scalable solutions with VoiceBase by embedding speech-to-text, speech analytics, and predictive analytics capabilities into any big voice application. 

Subscribe to Email Updates

Recent Posts