Helene Servillon

Helene Servillon
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Recent Posts

Analyze All Your Data in One Place with CustomerView’s Omni-Channel Analytics

by Helene Servillon on Jan 9, 2018 5:14:30 PM

In a big data world, there’s a lot going on. Enterprises in particular are struggling to optimize and leverage all of the data they collect and monitor. In fact, 58% of businesses use eight channels to communicate with their customers, according to an Aberdeen study.

5 Stops you need to make to learn about Speech Analytics at Dreamforce 2016

by Helene Servillon on Oct 2, 2016 7:00:00 PM


In the past, the only way to gather spoken information was to have a human manually listen to every recording, write descriptions, and monotonously tag calls or fill out scorecards.