Helene Servillon

Helene leads Partner Marketing at VoiceBase, an API-based and enterprise grade speech analytics platform. She is focused on developing go-to-market strategies and rules of engagement for VoiceBase's channel and enterprise partners around the globe.
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Recent Posts

Amazon Connect Meetups - Network With The Cloud Contact Center Community

Posted by Helene Servillon on Apr 24, 2018 7:46:58 AM

 

There are numerous ways to implement your Amazon Connect solution and a variety of technology partners that you can integrate with. With all the different options at your disposal, networking and sharing ideas with other industry professionals and peers can bring “a-ha” moments to some of your biggest challenges. One of the best networking opportunities to take advantage of are with any of the upcoming Amazon Connect meetups.

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Topics: call center, amazon connect, contact center

Customer-Ready Solutions by VoiceBase and Amazon Connect

Posted by Helene Servillon on Mar 27, 2018 10:37:33 PM

If you have heard about Amazon Connect's new cloud-based contact center and are ready to dive in, one of the best ways to deliver effective business value is with rich speech analytics. To get started, you can check out VoiceBase’s Solution Space page which was recently launched for Amazon Connect integrations.

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Topics: amazon connect, contact center

What You Need To Know About Big Data Aggregation

Posted by Helene Servillon on Feb 6, 2018 5:05:13 PM

Picture this: you’re talking out loud to a friend about your impulsive desire to go to the animal shelter and adopt a dog. Later, you open up Facebook to find that your feed has been inundated with advertisements for dog shelters, dog toys, and dog food.

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Topics: big data, speech to text

Analyze All Your Data in One Place with CustomerView’s Omni-Channel Analytics

Posted by Helene Servillon on Jan 9, 2018 5:14:30 PM

In a big data world, there’s a lot going on. Enterprises in particular are struggling to optimize and leverage all of the data they collect and monitor. In fact, 58% of businesses use eight channels to communicate with their customers, according to an Aberdeen study.

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5 Stops you need to make to learn about Speech Analytics at Dreamforce 2016

Posted by Helene Servillon on Oct 2, 2016 7:00:00 PM

INTRO:

In the past, the only way to gather spoken information was to have a human manually listen to every recording, write descriptions, and monotonously tag calls or fill out scorecards.

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Topics: speech analytics, speech technology, dreamforce

What is Big Voice?

AI-powered speech analytics for the cloud

VoiceBase is defining the future of deep learning and communications by providing unparalleled access to spoken information for businesses to make better decisions. With flexible APIs developers and enterprises build scalable solutions with VoiceBase by embedding speech-to-text, speech analytics, and predictive analytics capabilities into any big voice application. 

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