"INTELLIGENT AGENTS" IN 2017
Artificial Intelligence (AI) has become an exciting buzz word that companies love to use when they are trying to describe their solution as "smart" technology.
HOW TO INCREASE SALES IN 2017
Millions of conversations pour into call centers worldwide every day.
Join 500+ marketers, entrepreneurs, and technology leaders for the premier call marketing conference
The most important part of any call is what's said.
TECH IN MOTION: THE TIMMY AWARDS
SEE ALL OF YOUR DATA IN ONE PLACE, NO MATTER WHERE IT COMES FROM
In the era of big data, and now big voice, successful enterprises are taking advantage of data visualization with open BI tools like Yellowfin or Tableau.
Enterprises are constantly itching for more data. Recently we've seen a shift happening in the telecom/unified communications industry where enterprises are now hiring developers and creating in-house solutions for gathering data and managing analytics. And the better the data, the better the results.
DREAMFORCE 2016 RECAP
As conferences go, Salesforce's Dreamforce is kind of the end-all, be-all. A mixture of sunshine, rock bands, brightly colored signs, Buddhist monks, tech-celebrities and
WHAT IS VISUAL VOICEMAIL
The term is pretty self-explanatory - Visual Voicemail refers to the automatic transcription of voice mail messages (kind of like iOS 10's new beta feature). Now you can transform all of your messages into readable text to quickly and conveniently scan your voice messages as they come in.