Emily Blazensky

As Director of Marketing for VoiceBase, an API-based and enterprise grade speech analytics platform, Emily has developed unique and successful marketing strategies to meet the needs of an emerging industry leader, with a rapidly growing customer base. Emily has a keen grasp of the strategies to elevate awareness of the multiple ways speech technology can be applied to improve business process automation.
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Recent Posts

Building Blocks for the Enterprise: Visualize Big Data with the BI Tool of Your Choice

Posted by Emily Blazensky on Oct 16, 2018 9:19:05 AM

Every day, the world creates 2.5 quintillion bytes of data. That is a staggering number that the human mind can’t even begin to fathom. And if we can’t picture that figure in our heads, how can we be expected to make sense of it all on our own to make informed business decisions?

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Topics: Automated Insights, Call Center Analytics

Speech Analytics: the driving force for better business practices and customer experience

Posted by Emily Blazensky on Aug 16, 2018 12:13:23 PM

Customer experience is the driving force behind the most successful businesses these days. In fact, according to the 2017 Gartner Customer Experience in Marketing Survey, more than two-thirds of marketers compete largely based on CX alone.

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Topics: customer experience, speech analytics

Using AI to Improve the Customer Experience in your Contact Center

Posted by Emily Blazensky on Jul 6, 2018 12:08:55 PM

When you think about good customer service, the mind more than likely goes to the hospitality industry. Oftentimes, that free upgrade to first class on a flight or a complimentary drink for an excessive wait at a restaurant can make all the difference between a shining recommendation or a scathing condemnation of your business. However, with the recent rise of eCommerce and multiple touch-point interaction, the concept of customer service has evolved into a greater beast, one that requires a skosh more attention than just offering free stuff in a crunch.

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Topics: AI, contact center, customer experience

Defining the Future of Deep Learning and Communication through Powerful APIs

Posted by Emily Blazensky on Mar 7, 2018 3:19:16 PM

“We are a pattern that changes slowly, but has stability and continuity, even though the stuff constituting the pattern changes quickly.”
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Topics: artificial Intelligence, speech analytics, machine learning, deep learning

Why PCI Redaction Matters; Creating a Queryable Database of Customer Insight

Posted by Emily Blazensky on Feb 12, 2018 9:33:00 AM

Just this past year, one of the three major credit bureaus, Equifax, endured a security breach that put nearly half the country’s personal and financial information in jeopardy. The fiasco has cost the company millions in legal fees and something that no dollar amount can ever replace: their reputation.

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Topics: PCI compliance, speech analytics, speech to text, customer analytics

Breaking the Silo; Connecting the Data Between Sales, Service & Marketing

Posted by Emily Blazensky on Jan 30, 2018 9:06:51 AM

Times are changing... data is for everyone

Our businesses and organizations are becoming increasingly complicated environments with each passing year. Inevitably, as you grow, you’re going to find yourself creating new departments, starting special project groups, and hiring more people all along the way.

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Topics: Call Center Analytics

5 Benefits of Being PCI Compliant

Posted by Emily Blazensky on Sep 5, 2017 4:42:04 PM

Companies such as TargetWendy’sChipotleGameStop, and Yahoo have had user accounts, customer identification, and payment card information hacked from their systems. Businesses are no longer just physical places, but virtual ones that can be accessed, and breached, anywhere at any time from multiple devices. [Read More About Getting PCI Compliant]

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Topics: PCI compliance, pci, API

Grow Your Compliance Toolkit; Why Omni Channel Monitoring Matters

Posted by Emily Blazensky on Jul 25, 2017 8:22:00 AM

More Doors Need More Locks

Back in the day, retailers would lock their doors and turn on their alarm system in order to keep their merchandise and customer's information secure. 

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Topics: compliance, pci

Artificial Intelligence, Machine Learning & Deep Learning; A Love Triangle

Posted by Emily Blazensky on Jul 11, 2017 9:19:01 AM

SPEECH ANALYTICS THROUGH DEEP LEARNING NEURAL NETWORKS

At VoiceBase we believe speech analytics is a game of "what is most likely to have been said here".  Various companies have different strategies on how to answer that question with the highest degree of accuracy.

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Topics: AI, deep learning, machine learning, artificial Intelligence, neural networks

#COMPLY2017 The Leading #RegTech Conference; 3 Reasons Not To Miss It!

Posted by Emily Blazensky on Jun 6, 2017 8:15:00 AM

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Topics: AI, compliance, QA, regtech, regulatory technology

What is Big Voice?

AI-powered speech analytics for the cloud

VoiceBase is defining the future of deep learning and communications by providing unparalleled access to spoken information for businesses to make better decisions. With flexible APIs developers and enterprises build scalable solutions with VoiceBase by embedding speech-to-text, speech analytics, and predictive analytics capabilities into any big voice application. 

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