Bryon Mathias-Fuqua

Bryon has one of the most recognizable faces at VoiceBase. He has played a key role as one of our early sales engineers in onboarding many of our enterprise customers. You may have seen him at Twilio's Signal, DreamForce, Enterprise Connect, or one of our other shows with a new demo to show off! When Bryon disconnects from the speech analytics world you can typically find him in his natural habitat on the beaches of Santa Cruz, California. He is also particularly gifted at the popular 90s craze, Dance Dance Revolution, but tries to keep it "low key".
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Recent Posts

How to Enable Twilio Dual Channel Recording For Better Speech Analytics

Posted by Bryon Mathias-Fuqua on Nov 18, 2016 11:10:59 AM

INTRO TO DUAL CHANNEL RECORDING [STEREO]

At Twilio's last SIGNAL conference, this past May, they introduced their dual channel recording feature which means a whole lot in the world of speech analytics.

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Topics: Twilio, API, sample code

How-To Best Monitor Agent Script Adherence With Custom Vocab & Keyword Spotting

Posted by Bryon Mathias-Fuqua on Oct 11, 2016 11:17:06 AM

Identifying The Presence or Absence of a Word or Phrase

Many call centers and call center monitoring software need a way to search through recordings to monitor agent script adherence. 

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Topics: speech analytics, API, keyword spotting, custom vocab

What is Big Voice?

AI-powered speech analytics for the cloud

VoiceBase is defining the future of deep learning and communications by providing unparalleled access to spoken information for businesses to make better decisions. With flexible APIs developers and enterprises build scalable solutions with VoiceBase by embedding speech-to-text, speech analytics, and predictive analytics capabilities into any big voice application. 

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