Defining the Future of Deep Learning and Communication through Powerful APIs

by Emily Blazensky on Mar 7, 2018 3:19:16 PM

“We are a pattern that changes slowly, but has stability and continuity, even though the stuff constituting the pattern changes quickly.”

Why PCI Redaction Matters; Creating a Queryable Database of Customer Insight

by Emily Blazensky on Feb 12, 2018 9:33:00 AM

Just this past year, one of the three major credit bureaus, Equifax, endured a security breach that put nearly half the country’s personal and financial information in jeopardy. The fiasco has cost the company millions in legal fees and something that no dollar amount can ever replace: their reputation.

What You Need To Know About Big Data Aggregation

by Helene Servillon on Feb 6, 2018 5:05:13 PM

Picture this: you’re talking out loud to a friend about your impulsive desire to go to the animal shelter and adopt a dog. Later, you open up Facebook to find that your feed has been inundated with advertisements for dog shelters, dog toys, and dog food.

Breaking the Silo; Connecting the Data Between Sales, Service & Marketing

by Emily Blazensky on Jan 30, 2018 9:06:51 AM

Times are changing... data is for everyone

Our businesses and organizations are becoming increasingly complicated environments with each passing year. Inevitably, as you grow, you’re going to find yourself creating new departments, starting special project groups, and hiring more people all along the way.

7 Reasons Why Companies Should Consider Amazon Connect For Their Cloud Contact Center

by Dan Raasch on Jan 18, 2018 1:03:03 PM

Amazon Connect For Cloud Contact Centers

Analyze All Your Data in One Place with CustomerView’s Omni-Channel Analytics

by Helene Servillon on Jan 9, 2018 5:14:30 PM

In a big data world, there’s a lot going on. Enterprises in particular are struggling to optimize and leverage all of the data they collect and monitor. In fact, 58% of businesses use eight channels to communicate with their customers, according to an Aberdeen study.

Human Transcription or Transcription API? How Switching to Automatic Call Scoring and Analytics Can Save You Valuable Resources

by Natalie Chilton on Oct 24, 2017 8:54:47 AM


Automation is the name of the game these days. According to McKinsey, “45% of the activities individuals are paid to perform can be automated by adapting currently demonstrated technologies,”

From the Rolodex to Deep-Learning Speech Recognition: How Automation Has Changed the Call Center

by Natalie Chilton on Sep 27, 2017 9:30:00 AM


Transforming Call Centers

In 2015, there were more than 2.2 million call center workers employed in the US, with several times that working overseas.

5 Benefits of Being PCI Compliant

by Emily Blazensky on Sep 5, 2017 4:42:04 PM

Companies such as TargetWendy’sChipotleGameStop, and Yahoo have had user accounts, customer identification, and payment card information hacked from their systems. Businesses are no longer just physical places, but virtual ones that can be accessed, and breached, anywhere at any time from multiple devices. [Read More About Getting PCI Compliant]

Why PCI Compliance Matters

by Natalie Chilton on Aug 31, 2017 4:14:36 PM


When it comes to security, companies can be a little lenient on the necessary steps to securing their sales systems.