Join The Leaders In Call Marketing Intelligence At Contact.io, Feb. 6-7th in San Francisco!

by Emily Blazensky on Jan 9, 2017 5:01:43 PM


Join 500+ marketers, entrepreneurs, and technology leaders for the premier call marketing conference

The most important part of any call is what's said.

How to Enable Twilio Dual Channel Recording For Better Speech Analytics

by Bryon Mathias-Fuqua on Nov 18, 2016 11:10:59 AM


INTRO TO DUAL CHANNEL RECORDING [STEREO]

At Twilio's last SIGNAL conference, this past May, they introduced their dual channel recording feature which means a whole lot in the world of speech analytics. Dual channel recording, or stereo recording, essentially allows you to take two different parties; say a caller and an agent, and record them separately on the same audio recording. 

Codecs, Compression and Consistency; How To Get the Best Accuracy From Your Recordings

by Emily Blazensky on Nov 14, 2016 1:43:04 PM


VoiceBase Named A Finalist For 'San Francisco's Best Tech Startup' by Tech In Motion [GO VOTE!]

by Emily Blazensky on Nov 10, 2016 3:02:49 PM


TECH IN MOTION: THE TIMMY AWARDS

5 Reasons To Combine Data Visualization and Speech Analytics

by Emily Blazensky on Oct 28, 2016 8:45:04 AM


SEE ALL OF YOUR DATA IN ONE PLACE, NO MATTER WHERE IT COMES FROM

In the era of big data, and now big voice, successful enterprises are taking advantage of data visualization with open BI tools like Yellowfin or Tableau.

Elevate ROI Through Automatic Call Sorting & Churn Detection

by Emily Blazensky on Oct 19, 2016 10:26:50 AM


Enterprises are constantly itching for more data. Recently we've seen a shift happening in the telecom/unified communications industry where enterprises are now hiring developers and creating in-house solutions for gathering data and managing analytics. And the better the data, the better the results.

What We Learned, Launched and Loved at Dreamforce '16

by Emily Blazensky on Oct 13, 2016 9:01:27 AM


DREAMFORCE 2016 RECAP

As conferences go, Salesforce's Dreamforce is kind of the end-all, be-all. A mixture of sunshine, rock bands, brightly colored signs, Buddhist monks, tech-celebrities and

How-To Best Monitor Agent Script Adherence With Custom Vocab & Keyword Spotting

by Bryon Mathias-Fuqua on Oct 11, 2016 11:17:06 AM


Identifying The Presence or Absence of a Word or Phrase

Many call centers and call center monitoring software need a way to search through recordings to monitor agent script adherence. 

5 Stops you need to make to learn about Speech Analytics at Dreamforce 2016

by Helene Servillon on Oct 2, 2016 7:00:00 PM


INTRO:

In the past, the only way to gather spoken information was to have a human manually listen to every recording, write descriptions, and monotonously tag calls or fill out scorecards.

Enable Visual Voicemail With This Short Code Snippet

by Emily Blazensky on Sep 26, 2016 2:20:10 PM


WHAT IS VISUAL VOICEMAIL

The term is pretty self-explanatory - Visual Voicemail refers to the automatic transcription of voice mail messages (kind of like iOS 10's new beta feature). Now you can transform all of your messages into readable text to quickly and conveniently scan your voice messages as they come in.