How To Leverage Artificial Intelligence In Your Call Marketing Strategy

by Emily Blazensky on Feb 15, 2017 10:04:09 AM


"INTELLIGENT AGENTS" IN 2017

Artificial Intelligence (AI) has become an exciting buzz word that companies love to use when they are trying to describe their solution as "smart" technology. But, what does that really mean? Artificial Intelligence in B2B or B2C products, typically incorporates machine learning, deep learning or data mining techniques in order to automate a process; most popularly used for suggestive or predictive applications - "Customers who bought X also bought A,B,C and D, you should take a look," or "Viewers who watched Y also liked Z, you should watch that next."

Top 3 Tips To Increase Sales Using Speech Analytics

by Emily Blazensky on Jan 30, 2017 10:31:09 AM


HOW TO INCREASE SALES IN 2017

Millions of conversations pour into call centers worldwide every day. These calls carry priceless information that should be used to learn about your customers, such as; What's their ideal price-point? Which products will close this deal? Who is the decision maker here? What competitors are we getting matched up against to?

Join The Leaders In Call Marketing Intelligence At Contact.io, Feb. 6-7th in San Francisco!

by Emily Blazensky on Jan 9, 2017 5:01:43 PM


Join 500+ marketers, entrepreneurs, and technology leaders for the premier call marketing conference

The most important part of any call is what's said.

How to Enable Twilio Dual Channel Recording For Better Speech Analytics

by Bryon Mathias-Fuqua on Nov 18, 2016 11:10:59 AM


INTRO TO DUAL CHANNEL RECORDING [STEREO]

At Twilio's last SIGNAL conference, this past May, they introduced their dual channel recording feature which means a whole lot in the world of speech analytics. Dual channel recording, or stereo recording, essentially allows you to take two different parties; say a caller and an agent, and record them separately on the same audio recording. 

Codecs, Compression and Consistency; How To Get the Best Accuracy From Your Recordings

by Emily Blazensky on Nov 14, 2016 1:43:04 PM


VoiceBase Named A Finalist For 'San Francisco's Best Tech Startup' by Tech In Motion [GO VOTE!]

by Emily Blazensky on Nov 10, 2016 3:02:49 PM


TECH IN MOTION: THE TIMMY AWARDS

5 Reasons To Combine Data Visualization and Speech Analytics

by Emily Blazensky on Oct 28, 2016 8:45:04 AM


SEE ALL OF YOUR DATA IN ONE PLACE, NO MATTER WHERE IT COMES FROM

In the era of big data, and now big voice, successful enterprises are taking advantage of data visualization with open BI tools like Yellowfin or Tableau.

Elevate ROI Through Automatic Call Sorting & Churn Detection

by Emily Blazensky on Oct 19, 2016 10:26:50 AM


Enterprises are constantly itching for more data. Recently we've seen a shift happening in the telecom/unified communications industry where enterprises are now hiring developers and creating in-house solutions for gathering data and managing analytics. And the better the data, the better the results.

What We Learned, Launched and Loved at Dreamforce '16

by Emily Blazensky on Oct 13, 2016 9:01:27 AM


DREAMFORCE 2016 RECAP

As conferences go, Salesforce's Dreamforce is kind of the end-all, be-all. A mixture of sunshine, rock bands, brightly colored signs, Buddhist monks, tech-celebrities and

How-To Best Monitor Agent Script Adherence With Custom Vocab & Keyword Spotting

by Bryon Mathias-Fuqua on Oct 11, 2016 11:17:06 AM


Identifying The Presence or Absence of a Word or Phrase

Many call centers and call center monitoring software need a way to search through recordings to monitor agent script adherence.