Are Voice Analytics Truly Autonomous or Are Humans Still Required?

by Emily Blazensky on Mar 15, 2017 4:44:57 PM


INTRODUCTION:

In this day and age, where customers readily switch brands in order to get the experience they want, forward-thinking companies know they need to find a way to make themselves stand apart from the competition.

Speech Analytics For The Cloud - Catch Us At Enterprise Connect! March 26-29, 2017

by Emily Blazensky on Mar 9, 2017 3:12:43 PM


ENTERPRISE CONNECT - ORLANDO FL, MARCH 26-29, 2017

How To Leverage Artificial Intelligence In Your Call Marketing Strategy

by Emily Blazensky on Feb 15, 2017 10:04:09 AM


"INTELLIGENT AGENTS" IN 2017

Artificial Intelligence (AI) has become an exciting buzz word that companies love to use when they are trying to describe their solution as "smart" technology.

Top 3 Tips To Increase Sales Using Speech Analytics

by Emily Blazensky on Jan 30, 2017 10:31:09 AM


HOW TO INCREASE SALES IN 2017

Millions of conversations pour into call centers worldwide every day.

Join The Leaders In Call Marketing Intelligence At Contact.io, Feb. 6-7th in San Francisco!

by Emily Blazensky on Jan 9, 2017 5:01:43 PM


Join 500+ marketers, entrepreneurs, and technology leaders for the premier call marketing conference

The most important part of any call is what's said.

How to Enable Twilio Dual Channel Recording For Better Speech Analytics

by Bryon Mathias-Fuqua on Nov 18, 2016 11:10:59 AM


INTRO TO DUAL CHANNEL RECORDING [STEREO]

At Twilio's last SIGNAL conference, this past May, they introduced their dual channel recording feature which means a whole lot in the world of speech analytics.

Codecs, Compression and Consistency; How To Get the Best Accuracy From Your Recordings

by Emily Blazensky on Nov 14, 2016 1:43:04 PM


VoiceBase Named A Finalist For 'San Francisco's Best Tech Startup' by Tech In Motion [GO VOTE!]

by Emily Blazensky on Nov 10, 2016 3:02:49 PM


TECH IN MOTION: THE TIMMY AWARDS

5 Reasons To Combine Data Visualization and Speech Analytics

by Emily Blazensky on Oct 28, 2016 8:45:04 AM


SEE ALL OF YOUR DATA IN ONE PLACE, NO MATTER WHERE IT COMES FROM

In the era of big data, and now big voice, successful enterprises are taking advantage of data visualization with open BI tools like Yellowfin or Tableau.

Elevate ROI Through Automatic Call Sorting & Churn Detection

by Emily Blazensky on Oct 19, 2016 10:26:50 AM


Enterprises are constantly itching for more data. Recently we've seen a shift happening in the telecom/unified communications industry where enterprises are now hiring developers and creating in-house solutions for gathering data and managing analytics. And the better the data, the better the results.