Last week the VoiceBase team traveled from San Francisco, CA to Orlando, FL for one of the largest collaboration conferences in the U.S., Enterprise Connect! We were an exhibitor for the fourth year in a row and we were thrilled to have such a large presence this year on the show floor surrounded by our partners.
Next week VoiceBase will be exhibiting at Enterprise Connect 2019. This is the leading conference and exhibition focused on enterprise communications and collaborations. Join us in Orlando and attend the only event in the U.S. where ALL of the leading communications and collaboration equipment, software and service providers are exhibiting!
Topics: speech analytics
“In English, please.”
How many times have you heard that line used in television or film and rolled your eyes? Maybe the starship’s engineer is describing engines or the crime scene investigator is explaining how fingerprints work. So, they have to simplify what they’re saying to get their point across.
Topics: speech analytics
For many companies, the importance of maintaining a quality assurance (QA) department can often fall by the wayside. Even worse, some organizations might not have an operating quality assurance department at all! But monitoring the quality of your product or service is an absolute necessity, and foregoing it creates liability, drives up costs, and ultimately degrades your public image and customer satisfaction.
Every day, the world creates 2.5 quintillion bytes of data. That is a staggering number that the human mind can’t even begin to fathom. And if we can’t picture that figure in our heads, how can we be expected to make sense of it all on our own to make informed business decisions?
Proving return on investment has been a cornerstone of business since the beginning of time. If you cannot provide empirical data that a project, campaign, or service is having a positive and lucrative effect on operations, you can surely bet that that particular undertaking will get the axe from executives.
If you run a business, you are probably acutely familiar with the utilization of a spreadsheet software. A prevalent data tool for businesses in the past several decades, these applications allow you to digitally organize, calculate, and analyze your data.
Customer experience is the driving force behind the most successful businesses these days. In fact, according to the 2017 Gartner Customer Experience in Marketing Survey, more than two-thirds of marketers compete largely based on CX alone.
When you think about good customer service, the mind more than likely goes to the hospitality industry. Oftentimes, that free upgrade to first class on a flight or a complimentary drink for an excessive wait at a restaurant can make all the difference between a shining recommendation or a scathing condemnation of your business. However, with the recent rise of eCommerce and multiple touch-point interaction, the concept of customer service has evolved into a greater beast, one that requires a skosh more attention than just offering free stuff in a crunch.
There are numerous ways to implement your Amazon Connect solution and a variety of technology partners that you can integrate with. With all the different options at your disposal, networking and sharing ideas with other industry professionals and peers can bring “a-ha” moments to some of your biggest challenges. One of the best networking opportunities to take advantage of are with any of the upcoming Amazon Connect meetups.